Operations | Monitoring | ITSM | DevOps | Cloud

Exoprise

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6 Reasons You Need a Digital Experience Monitoring Strategy

A Digital Experience Monitoring (DEM) strategy unlocks the key to understanding how end-users interact with web and desktop applications. If you have landed at this post, perhaps you are looking for a Digital Experience Monitoring solution. Correct? But before that, let's take a step back in understanding why it's critical to invest in a DEM tool. To provide a better technology experience, operation teams need modern tools to monitor and collect remote worker application insights. And because of that, businesses are adapting their digital transformation strategy to grow, survive, and respond to disruptions caused by the pandemic.

Start Real-Time Monitoring of Microsoft Outlook in 5 Minutes

Microsoft Outlook is the premier enterprise productivity application that has become ubiquitous with managing every aspect of a employees workday. According to Wikipedia, there are around 400 million users for Outlook. You can install Outlook as a standalone desktop app that connects to Exchange Server – Online or On-premises (still!) or the full featured Outlook Web Access (OWA).

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Troubleshooting Office 365 Issues Made Simple

Do you often ask yourself the question - Is there an Office 365 problem today? While you try to find the answer, your customers (end-users) complain because they can't access their business applications. Apart from all this, your boss needs an immediate status update. Trust me. It doesn't feel great to be in that situation. And we know it. Despite Microsoft claiming to provide 99.9% SLA, issues will occur with the Office 365 applications such as Teams, Outlook, OneDrive, Exchange Online, SharePoint, Yammer, etc. Often, the issues aren't even Microsoft's problems but an ISPs or internal network change. There can be lot of reasons (Network, OS, browser, personal device, upgrade errors, Internet, and much more), but which one is it?

Empowering Digital Employee Experience with Browser-based Real User Monitoring

Service Watch Browser provides Real User Monitoring (RUM) for SaaS and web applications you don't control. The browser-based plugin can be securely installed as an Internet Explorer or Chrome extension to get the end-user perspective of mission-critical apps such as Microsoft 365, Salesforce, Workday, AWS, etc. Service Watch Browser enables IT admins or app owners to proactively detect and troubleshoot Wi-Fi, ISP, and local network connectivity issues causing the slowness.

An Inside Look at the Exoprise Sales Team with Mark Yohai, VP Sales & Business Development

Interview with Mark Yohai, VP Sales & Business Development at Exoprise. During this video interview, Mark discusses: Who Exoprise is and what they do The details on their platform How the sales process works Roles they are hiring for What to expect during the interview process Exoprise's culture And more!

It's Here! Monitor Microsoft Teams Audio Video Conferencing

Exoprise released its long awaited Teams Audio Video Conferencing sensor. This sensor fully tests Audio/Video end-to-end capacity, throughput, and network performance through the actual underlying Microsoft Teams and Azure infrastructure. The Teams AV sensor provides deep insight into a network’s capability to handle the Teams/Skype Unified Communications (UC) platform.

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6 Use Cases for Digital Experience Monitoring

If you live and breathe in the technology industry, chances are you are hearing Digital Experience Monitoring a lot these days. So what is Digital Experience Monitoring (DEM), and why is IT obsessed with it? With a remote-first culture brewing in every company, IT needs to ensure that employees on their machines are productive and satisfied with the performance of typical enterprise applications such as Microsoft 365, Salesforce, Workday, etc. A DEM solution collects application and desktop user experience (UX) insights holistically, giving IT a broader context for troubleshooting performance issues. Let's discuss six use cases for DEM.