For us, IT is a place where people genuinely try to “walk the walk.” Many in this industry are perceptive and curious individuals, constantly on the pursuit for better insights and more efficiency. You cannot survive long in an IT department if you hide behind unmet promises or have an aversion for detail. Facts outweigh opinions, and theories are to be questioned and proven true.
Pop quiz: An employee just submitted a ticket to IT about recurring application crashes. When IT finally gets back to them, what is the first thing they ask? Answer: “When did you last update your device?” If this rings true, there is a reason. Outdated devices and applications can quickly detract from digital employee experience and IT notoriously struggles to detect and resolve these issues at scale.
The world of work is evolving. Rapidly. Today’s employee believes in an omnipresent workplace, just like her everyday companions – Uber, Amazon, Netflix and Google. Personalized services and experiences are her new normal. Organizations are reimagining their workplaces to give employees the best personalized experience. It’s the new gold to keep employees delighted. Enter Workplace Personas. While most organizations agree with the importance of personas, not many truly get it.
The latest Nexthink release has rolled out, and we couldn’t be more excited to help you go broader and deeper to solve even more digital experience challenges. What exactly do we mean? End-user computing involves an enormous array of technologies that interact to deliver services to employees—from devices and the operating systems that run on them, to virtual desktops, applications (local and SaaS), and the networks that enable these services.
When employees are faced with a tedious IT ticket process—especially for non-critical issues—most would rather suffer in silence. In fact, an independent survey recently uncovered that only 55% of employee incidents are actually reported to IT.
Like many in IT, I am a big fan of Microsoft System Center Configuration Manager (SCCM). It’s one of those tools that you can’t really go without: it can help locate your company’s servers, desktops and mobile devices; it helps install client software, patch updates (see Microsoft Patch Tuesday); and it protects your endpoints and access control tools. All good things, but… Sometimes our beloved SCCM needs a little backup—like Robin to Batman.
A Gartner poll released earlier this year predicted that roughly half of all enterprise employees will likely work remotely (at least part of the time) post-COVID. That’s probably a welcomed sign for those that have settled into remote or hybrid work models, but surprisingly, businesses and institutions are still struggling to avoid major IT blunders that impact these digital workers.
In February 2020, Nexthink introduced its new design system, Apollo. While it unveiled some great new accessibility and design features, its true raison d’être was everything happening on the back-end, a powerful new design engine to scale and accelerate the roll-out of new features. Well, 6 months later and here we are. As promised, this latest round of enhancements offers several intuitive modifications to make IT’s life easier when supporting the Digital Employee Experience.
I think I have been reading way too many “doom and gloom” articles this year about IT. For many companies, the switch to a prolonged work-from-anywhere (WFA) model has exposed serious cracks within their IT infrastructure. To be honest though, the cards have been stacked against IT for some time and 2020 was just the tipping point. Employees often resist new work technologies and there’s mounting evidence to prove that IT tends to overestimate how well their services are received.
