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Tips to make your Retrospectives Meaningful

Sep 16, 2022 By Vishal Padghan In Squadcast
If done right, retrospectives can help you inspect past actions, help adapt to future requirements and guide teams towards continuous improvement. However, organizations find it difficult to adopt the right mindset to execute retrospectives effectively. This blog will help you understand what retrospectives are and provide valuable tips to make your retrospectives meaningful. This blog will cover,
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Introducing Webforms - Involve end users directly into your Incident Management process

Sep 14, 2022 By Vardhan NS In Squadcast
Over the years we’ve received requests from our customers for a feature that can enable their customers and their end users to create/ report incidents directly on Squadcast. To our valued customers - we heard you! We are excited to introduce Webforms to do exactly that. In the past, we’ve addressed the challenges pertaining to On-call processes and best practices that teams can implement.
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Managing Squadcast resources with our expanded Terraform provider

Sep 13, 2022 By Nakul Shetty In Squadcast
Hey folks! We’re excited to announce that we’ve vastly expanded the capabilities of our Terraform provider. Previously, our Terraform provider was limited to creating and managing services as a resource. We have now covered the entire spectrum of resources available on Squadcast right from creating and managing users, escalation policies and also managing SLO’s via our Terraform provider. What does that mean for you?
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What is a Security Operation Center and how do SOC teams work?

Sep 6, 2022 By Vishal Padghan In Squadcast
With the growing complexity of IT environments, it is essential to have robust security processes that can safeguard IT environments from cyber threats. In this blog, we will explore how security operation centers (SOCs), help you monitor, identify and prevent cyber threats to safeguard your IT environments. This blog covers the following pointers.
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Round Robin Escalation: An Efficient Way to Distribute On-Call Responsibilities

Aug 30, 2022 By Vishal Padghan In Squadcast
Nowadays, organizations address a high volume of incidents everyday. With so much happening, responders can be overwhelmed by the volume of incidents and may end up de-prioritizing certain important incidents. Hence, it is important to have an efficient on-call scheduling and escalation process in place. In this blog, we will explore how Round Robin Escalations can help distribute on-call load and set up efficient on-call schedules. This blog covers the following pointers.
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Healthchecks + Squadcast Integration: Routing Alerts Made Easy

Aug 26, 2022 By Vishal Padghan In Squadcast
Healthchecks is a cron job monitoring service which listens to HTTP requests and email messages ("pings") from your cron jobs and scheduled tasks ("checks"). It lets you update your job to send an HTTP request to the ping URL every time the job runs. When your job does not ping Healthchecks.io on time, then you will receive an alert! If you use Healthchecks for your monitoring needs, you can now integrate it with Squadcast to route detailed alerts from Healthchecks to the right users in Squadcast.
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Introduction to Service Catalog | Service Ownership | Service Classification Squadcast

Aug 26, 2022 By Squadcast In Squadcast
To make service management a breeze, we bring to you our improved Service Catalog. The Service Catalog is designed to improve Service Classification and bring more transparency to Service Ownership within your org. This video explains how a consolidated summary of all active services from a single dashboard can help you better track your service health.
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What are Runbooks? And why are they needed?

Aug 25, 2022 By Vardhan NS In Squadcast

Imagine being an Ops engineer in a team just struck by tragedy. Alarms start ringing, and incident response is in full force. It may sound like the situation is in control. WRONG! There's panic everywhere. The on-call team is scrambling for the heavenly door to redemption. But, the only thing that doesn't stop - Stakeholder Inquiries. This situation is bad. But it could be worse. Now imagine being a less-experienced Ops engineer in a relatively small on-call team struck by tragedy. If you don't have sufficient guidance, let alone moral support- you're toast.

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Using StatusPage at squadcast | SRE Best practices | Squadcast

Aug 25, 2022 By Squadcast In Squadcast
Let your customers know how your Services are doing, without them having to ask you about it. One of the core principles of SRE is Transparency and Status Pages help you communicate the status of your Services to your customers at all times, as opposed to you getting to know the status of your Services through support tickets logged by your customers.
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What are Canary Deployments and Why are they Important?

Aug 25, 2022 By Vishal Padghan In Squadcast
Every modification to software comes with the potential for production problems. Application failures often have serious consequences which can result in a loss of revenue and a poor customer experience. Additionally, organizations constantly try to improve their services for a better customer experience. How can you minimize the chance of error and update your application with confidence?
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