Operations | Monitoring | ITSM | DevOps | Cloud

Squadcast

Performing Postmortems & Postmortem Templates at Squadcast | SRE Best practices | Squadcast

Postmortems are a way to summarize the resolution for an incident once it is resolved. It is also a way for you to create a knowledge-base of failures and fixes that can be shared across your team to help build a culture of shared learning and learning from failures.

Uptime + Squadcast Integration: Routing Alerts Made Easy

Uptime is a site monitoring solution used to reach various endpoints & notify users via push notifications when downtime is detected. It collects and stores downtime & response time data & which is then made available as reports to the users. If you use Uptime for your monitoring needs, you can now integrate it with Squadcast to route detailed alerts from Uptime to the right users in Squadcast. The below steps will help you set up Uptime and Squadcast integration.

Using Squadcast's SLO Tracker | Error Budget | Setting up SLOs and configuring SLIs | Squadcast

With Squadcast, you can define and monitor Service Level Objects for your services. SLOs allow you to define and enforce an agreement between two parties regarding the delivery of a given service. A Service Level Objective (SLO) is a reliability target, measured by a Service Level Indicator (SLI), and sometimes serves as a safeguard for a Service Level Agreement (SLA). SLOs represent customer happiness and guide the development team’s velocity.

Anti-patterns in Incident Response that you should unlearn

It is important to invest time and effort in understanding why a system performs the way it does and how we can improve it. Companies continue with practices that yield successful results, but ignoring anti-patterns can be far worse than choosing rigid processes. In this blog we will explore anti-patterns in incident response and why you should unlearn those.

Integrating Squadcast with Jira (Cloud & Server) - Create tickets & bidirectional sync | Squadcast

You can use this integration guide to install and configure the Squadcast extension in Jira Cloud & Jira Server to create issues in Jira projects when there is an incident in Squadcast. Also learn to automatically or manually sync the status bidirectionally.

Integrating Slack & Squadcast- Trigger, Acknowledge, Resolve & Reassign incidents from Slack channel

You can integrate Squadcast and Slack to collaborate efficiently with your team while working on incidents. Squadcast sends a notification to the configured Slack Channel as soon as an incident is triggered.

Integrating Microsoft Teams & Squadcast - Acknowledge, Resolve & Reassign Incidents | Squadcast

Teams using MS Teams can now integrate with Squadcast and easily Acknowledge, Resolve & Reassign incidents using MS Teams. You can configure Squadcast to send a notification to the configured MS Teams channel as soon as an incident is triggered.

Tagging & Routing at Squadcast | Incident Management | Squadcast

Event Tagging is a rule-based, auto-tagging system with which you can define customized tags based on incident payloads, that get automatically assigned to incidents when they are triggered. Auto-add relevant information like priority, severity or alert type to make incoming incidents context-rich. Route alerts to the right responder(s) based on the tags they carry