Pulsant Edge
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Operations | Monitoring | ITSM | DevOps | Cloud
The Place Where Modern Operations & Technology Come Together
The secrets behind our growth - Customer Success
Companies that want to take care of their customers have to invest in a Customer Success team and define the right strategy (Thanks Rav Dhaliwal for your help here). Thinking about customer success is typically something that happens much later (too late?) after the Sales efforts. Growth pressure on startups puts effort in the sales machine to close as many customers as possible while forgetting that growth comes from the current customers. A happy customer is less likely to churn.
Customize Your Status Page
Many customers have asked us how they can customize the look and feel of their public status dashboard. These pages have become a popular feature of StatusGator. In addition to notifications about the services you depend on, StatusGator provides you single page that you can publish to your users or team aggregating the status of all your services.
Operations Analytics - The Next Big Thing
Cloud Data Warehouses (CDW) were designed to support business intelligence use cases focused on historical data analysis, but less so on “what is happening now?” class of queries. We think operational analytics are the next big focus and we want to discuss the space and how enterprises will connect their operational data to these new tools to get results right now instead of next week.
Deploy Friday: E84 How WeWeb rapidly incorporated user feedback into their product
WeWeb.io is a web application builder that enables the development and deployment of interactive sites, without the need to write code. You can import existing front-end components, connect or create databases, and deploy on hyperscale infrastructure all from their web interface. The company got started as a YCombinator graduate, and have quickly developed the product, proven their market, and begun to scale.
IoT in Banking: Examples of IoT technology used in financial services
Banking is becoming more convenient thanks to the Internet and our many connected devices, and the future of the banking industry is growing increasingly digital. Whether discussing the future of retail banking or the future of mobile banking, technology is playing a larger role in our everyday transactions. The Internet of Things (IoT) is part of this rapid evolution toward the bank of the future, and both consumers and financial institutions need to adapt to these retail and mobile banking trends.
Dashboard Fridays: Sample SolarWinds Orion Nodes Dashboard
This SolarWinds Orion dashboard gives an overview of nodes alongside a summary of health, using the Web API and dashboard sharing capabilities of SquaredUp. Using the powerful Web API tile in SquaredUp, the SolarWinds dashboard connects to the SolarWinds Information Services REST API endpoint, using SQL queries in the request data, in real-time. Join Adam Kinniburgh and Customer Solutions Engineer Casey as they showcase how it was made, the challenges it solves, and their top tips for building it yourself.
Managed Kubernetes Comparison: EKS vs DigitalOcean Kubernetes
The container orchestration service Kubernetes has taken cloud-native application hosting by storm. By automating infrastructure tasks, Kubernetes—an open-source system designed by Google—simplifies the technical work of application deployment, scaling, and management. Managed Kubernetes services take this process a step further, handling more of the management tasks so that engineers can focus more time and resources on developing apps.
Six sales skills MSPs need for successful selling in 2022
The MSP sales process has experienced some serious disruption over the past couple of years as a result of the pandemic, and as we make our way through this fifth wave, it is still unclear how much more we will all have to endure. But your MSP business still needs to grow—and to grow, you need sales, so what are the top sales skills your team needs to generate success in 2022?
Communicating to Users During Incidents
Imagine you're having a regular day at work, opening up your browser, double checking something for a client in that web app your team built for them, when suddenly, you see this screen: You hit refresh a few times, just to be sure. Nope. Still down. What happens next depends on how well your team has planned for incidents like this (some folks call it unplanned downtime).