Operations | Monitoring | ITSM | DevOps | Cloud

For the newest instalment in our series of interviews asking leading technology specialists about their achievements in their field, we’ve welcomed Shahid Hanif, CTO of Shufti Pro to share his perspective on CTO life.

ServiceNow IT support prides itself on providing world-class support services for employees. Because of the company’s hypergrowth, our previous model of 24/7 IT support couldn’t scale. We needed a better way to deal with the exponential increase in support case volume while maintaining a lean IT support team that continues to deliver exceptional support services. Here are four changes we’re undertaking to meet this challenge.

Recently, I remembered a situation when I was in elementary school and visited a friend at his house. At some point, his mother wanted us to go to a neighbour and ask to borrow some eggs. We went a few houses down, opened the garden gate, entered through the door to the house, and arrived in the kitchen calling out for the person. But no one was at home, so we left and returned without eggs.

Scroll down for the author’s photo and bio. Time series databases like InfluxDB index data by time. They are efficient at recording constant data streams like server metrics, application monitoring, sensor reports, or any other data containing a timestamp. The structure makes analyzing change over time a breeze. This tutorial will show you how to set up InfluxDB with a sample Ruby application.

Chris Steffen is a research director for information security at Enterprise Management Associates. EMA is a leading analyst and consulting firm that prides itself on going beyond the surface to provide deep insights about the IT industry. I'm Liesse from LogDNA. Before we dive in, I just wanted to take a moment to thank all of you for tuning in to season one of DevOps State of Mind.

With the AlertOps ServiceNow integration, you can automatically send updates to stakeholders. Set each update to use the notification channel you choose (email, voice, SMS, mobile app, and chat). Set triggers to send alerts on any condition, such as SLA breaches, status changes or any custom field change. Automatically updates at time points that you set. AlertOps also logs all activities in ServiceNow so you can track everything in one place.

With the AlertOps ServiceNow integration, during a major incident, you can automatically send notifications to targeted groups of users (managers, stakeholders, customer service). Each group can have its own unique status update fields, so you can send contextual information with dynamic updates to each group at regular intervals, and a final message when the incident is resolved. Set each notification to use the notification channel you choose (email, voice, SMS, mobile app, and chat).

Amazon EventBridge is an AWS serverless event bus service making it easier to build event-driven applications. It uses events generated from your applications, integrated Software-as-a-Service (SaaS) applications, and other AWS services. It delivers a stream of real-time data from event sources to target services like AWS Lambda. You can also set up routing rules to determine the destination where you wish to send the data and build decoupled application architectures.