At the start of the pandemic, IT organizations had to undergo radical changes to support remote work. Given the urgency to shift to remote operations, IT admins opted for band-aid solutions to retain business continuity and stay connected to the core of their networks from remote locations. But now, many organizations are moving toward hybrid workforce options with employees choosing to work from both their home and office locations.

Exploring the Internet and accessing SaaS applications via a web browser such as Google Chrome, Firefox, or Microsoft Edge is commonplace today. At times, end-users visiting apps through multiple channels face performance issues of slow Wi-Fi (Network) speed, increased page response times (TTFB), and long page load times resulting in end-user dissatisfaction and frustration.

Even with work almost entirely digital, there is still a considerable gap between the optimized and seamless services IT teams aim to deliver, and the actual quality of the digital experiences of employees.

Why is it that when IT has to manage a virtual desktop environment, their job becomes infinitely harder? If you were to poll every major enterprise IT department, there’s always one team (or person) that’s ultimately held accountable for the organization’s Digital Employee Experience.

Employees in today’s corporations are dependent on properly functioning technology in order to get their work done and realize their business objectives. User experience can affect outcomes positively or negatively. The IT team at HCL Technologies turned to Nexthink to grant them insight into their client’s user experience and facilitate proactive responses to issues affecting users.

In our last blog post on monitoring employee experience, we discussed the challenges most organizations face when trying to ensure optimal end user experience in Daas/VDI environments. We also discussed how the Catchpoint platform is uniquely positioned to help our customers monitor employee experience efficiently - In the second part of the series, we discuss a real customer use case.

Recently, I’ve been thinking a lot about the relationship between world-class athletes and world-class IT systems. At first glance, it seems like there’d be little to compare, but there’s an interesting relationship between preparation and performance both these worlds share. During the Olympics, we see people cover 100 metres in under 10 seconds, cut through a pool in a minute, and stick landings with precision.

Measuring digital employee experience is currently the focus of most corporate IT teams. IT teams are now responsible for ensuring employees can collaborate and get work done irrespective of where their workspace is located - remote, in-office, and/or hybrid work locations. As the remote and hybrid workspace strategy evolved and became the norm over the last year, digital employee experience monitoring tools are in the spotlight.

A common pain point we repeatedly hear from our customers that use Desktop as a Service (DaaS)/Virtual Desktop Infrastructure (VDI) environments is, “We have monitoring in place for physical hosts and infrastructure, but our employees still complain a lot.” If DaaS or VDI is part of your IT environment and you lack visibility into such environments to ensure effective employee experience, read on.

Microsoft 365 client applications such as Outlook, OneDrive, and Teams are standalone programs that perform the bulk of the resource and workload processing on a user’s computer. Data retrieval and verification for these applications happen on the client-side, and communication with the server is not continuous. Exoprise customers worldwide use the Office 365 client apps to manage their daily routine and work productively from home, HQ, or branch offices.