You use Microsoft Teams, correct? Microsoft 365 Teams Desktop app is a standalone program that performs the bulk of the resource and workload processing on a user’s computer. Data retrieval and verification for these applications happen on the client-side, and communication with the server are not continuous.
Service Watch for Real User Monitoring (RUM) has come a long way. Our last product update announcement talked about new layouts for Service Watch Browser (SWB) and Service Watch Desktop (SWD). These new layouts and widgets provide IT with a holistic end-user experience score. If we try to use business-critical application services from home (or call it #WorkAnyWhere), the experience is often not the same as working from corporate headquarters. Service Watch closes this gap with its browser and desktop passive monitoring solution, enabling IT to collect 1000's of advanced metrics for accelerating troubleshooting.
Even though lockdown in the UK is easing and shops are reopening, there remains a question mark around the timing for the return to the office. As the pandemic continues to impact society, many professionals find themselves continuing to conduct business from their home offices, dining rooms, or bedrooms.
We’ve all been there: the Zoom call that drops out in the middle of a crucial discussion; the browser application that won’t load when you badly need to access it. Network problems have been around since the dawn of the Internet, and they always will be. But during this recent period of remote working, connectivity issues have become a much bigger threat to workspace productivity and employee experience.
This one goes out to my fellow IT support leaders who might find themselves drowning in ticket data and stuck in reactive mode. I work as the Enhanced Support Services Lead at a global consulting firm where I manage my organization’s L2 support team and in-house Customer Experience Analytics team (CEA)—a group of individuals that I wish had by my side years ago—more on that later.
Over the last year, when talking to large enterprises about employee experience management, one question has come up consistently, “How do I decide the right internet connection to ensure employees can get work done seamlessly?” Although we are well into the “work from anywhere” world, employee experience management is still something that companies are struggling with. Most employees continue to work remotely and are often moving to new places.
Digital experience monitoring (DEM) is software dedicated to monitoring end-user experience. To do this, DEM software tracks user data, resources, and applications to highlight areas of performance for improvement; from site navigation to product usability.
