Recruiting talent to your organization is one thing, keeping said talent is a different beast. Everywhere Work has given the workforce an increased sense of power in choosing where and how they work. As a result, retaining employees has become a challenge for organizations. Research has shown that 31% of employees quit a job within the first six months and France experienced record-high turnover in 2021, with a rate of 24.20%.
IT professionals, because of the massive shift to Everywhere Work, have been tasked with blazing the trail for a fast-tracked automation and AI process at their organization – as well as a move to the cloud. With constantly expanding IT environments, automation has moved from a luxury to a priority for IT professionals. But for your automation processes to be successful you need to consider investing in IT asset management (ITAM). Why?
It’s ironic, but exceptions happen all the time. We all can relate to these in supply chain operations: the crushed package, the barcode damaged to the point it can’t be decoded, the misplaced or abandoned tote. When these errors occur, what happens? The person who discovers it is responsible for reporting it. How long does that take? Who do they report the incident to? Should they address it themselves?
Organizations today are becoming more reliant on technology to provide quality services to their employees. As a result, there is an increased need for Enterprise Service Management (ESM).
