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Blameless

SRE: From Theory to Practice | What's difficult about tech debt?

In episode 3 of From Theory to Practice, Blameless’s Matt Davis and Kurt Andersen were joined by Liz Fong-Jones of Honeycomb.io and Jean Clermont of Flatiron to discuss two words dreaded by every engineer: technical debt. So what is technical debt? Even if you haven’t heard the term, I’m sure you’ve experienced it: parts of your system that are left unfixed or not quite up to par, but no one seems to have the time to work on. ‍

Blameless Demo: Streamline ServiceNow Incident Ticketing Workflows

Our Director of Product, Nicolas Phillip, shows you how to create ServiceNow incident tickets from your preferred chat tool or the Blameless interface. Watch his step-by-step tutorial and begin leveraging Blameless to create incident tickets in ServiceNow today.

Introducing Our Newest Integration with ServiceNow

Blameless just released a new integration to ServiceNow’s incident management ticketing solution. If you are a modern DevOps team moving towards SRE practices and you want to speed the time to incident resolution through streamlined, automated workflows, this is worth investigating.

How Retrospective Data Enhances Reliability Insights

When things go wrong, we try to learn for the next time. Every incident should be a learning opportunity to make your system more reliable for the future. Luckily with Blameless Reliability Insights, you can see patterns in incidents at a glance, right out of the box. In fact, the ability to tag incidents makes reliability data even more helpful by allowing you to collect granular details about reliability, especially as they pertain to your unique business needs. ‍

Promoted to SRE Advocate: A Dream Turned Reality

I get chills thinking about a line from the first film adaptation of Roald Dahl's Charlie and the Chocolate Factory, Gene Wilder as Wonka nearly whispers it to Charlie, as if it is secret information: We are the music makers, and we are the dreamers of dreams. For me, the quote (taken from a poem by Arthur O'Shaughnessy) is austere: We are the creators of what we create, and what we create becomes what we are.