Curious about the incident priority matrix? We discuss how to determine the impact and urgency of an incident, and how to create a matrix that helps prioritize incidents.

We discuss what software engineers and site reliability engineering are and explain their differences and their importance in the software development process.

As infrastructure engineers, there’s so much you can learn from studying past incidents. Luckily, Blameless Reliability Insights helps you find patterns that better equip you to deal with incidents to come. If you’ve never used it before and you’re curious what it looks like, you can watch a video demo here! These statistical insights give you the power to learn everything you can when something goes wrong. ‍

We explain how a DevOps team is structured, the roles and responsibilities within the team, and the balance between an individual contributor and the needs of the team.

Looking into DevOps automation? We explain how automation can improve your process, how to prioritize which tasks to automate, best practices, and how to avoid common mistakes. ‍

A few weeks ago we released episode two of our ongoing webinar series, SRE: From Theory to Practice. In this series, we break down a challenge facing SREs through an open and honest discussion. Our topic this episode was “what’s difficult about incident command?” When things go wrong, who is in charge? And what does it feel like to do that role?

Wondering about severity vs. priority? We explain severity and priority and discuss their differences and their impact on the incident management process.

At first glance, people tend to think that incidents are cut-and-dried, relatively objective occurrences. But if you look closely, incidents are highly varied, often require unique handling, and often defy clear answers to something as seemingly simple as knowing when they even start.

Since 2015, Lex Neva has been publishing SRE Weekly. If you’re interested enough in reading about SRE to have found this post, you’re probably familiar with it. If not, there’s a lot of great articles to catch up on! Lex selects around 10 entries from across the internet for each issue, focusing on everything from SRE best practices to the socio- side of systems to major outages in the news. ‍ I had always figured Lex must be among the most well-read people in SRE, and likely #1.

Curious about continuous deployment vs delivery? We explain what each is, what happens in each step, and their importance in the DevOps lifecycle.