Operations | Monitoring | ITSM | DevOps | Cloud

Blameless

How The Experts Build Reliable Cloud Apps

We live in the cloud era, where your services don’t live in machines in your garage, but are spread across huge data centers around the world. Cloud providers can help meet increasing demands for reliability – for example, they offer dynamic resource allocation that can handle usage spikes. At the same time, going cloud native means not having a physical server onsite that you can fiddle with, introducing its own unique challenges. ‍

How to: Reliability Insights Overview in Blameless

In this video, our Solutions Engineer walks you through the Reliability Insights view in Blameless. Discover how to create custom data dashboards. You might start with MTTX metrics, but what other metrics are reliability teams following closely? We'll show you how to get those set up in Blameless.

How to Achieve Measurable Reliability Results

Reliability is more important than ever. As users depend on services more and more, and competition in every sector grows, a great digital experience becomes the baseline for expectations, not the ceiling. It’s crucial to invest in making your software reliable enough to keep customers happy. ‍ But what does investing in reliability look like?

The Reverse Red Herring

During an incident, time is fungible. At points it seems to go way too fast, and at times it seems like an eternity for a command to complete. More importantly, however, is how it feels to be in an incident. It’s a heightened state of being, where any and every piece of information could be “the one” that helps crack open what is really going on. Likewise, there is an inherent distrust of incoming information.

Post-Incident Review | Why It's Important & How It's Done

Curious about the post-incident review process? We give a complete explanation of post-incident reviews and why they are important and discuss best practices. What is a post-incident review? A post-incident review is an evaluation of the incident response process. The goal of the process is to have clear actions to improve the incident response process and to also help prevent further incidents.

Jira Integrations with Blameless platform

In this video, our Solutions Engineer walks you through the steps of creating Jira tickets and follow up actions in Blameless. You'll learn how to leverage our Slack integration for quick ticket creation and also how to create tickets from within the Blameless platform. You'll also see how closing a ticket in Jira will automatically close a ticket in Blameless. Additionally, you'll discover how to manage open tickets and incidents in an organized Blameless dashboard.

SRE: From Theory to Practice | What's difficult about on-call?

We launched the first episode of a webinar series to tackle one of the major challenges facing organizations: on-call. SRE: From Theory to Practice - What’s difficult about on-call sees Blameless engineers Kurt Andersen and Matt Davis joined by Yvonne Lam, staff software engineer at Kong, and Charles Cary, CEO of Shoreline, for a fireside chat about everything on-call. As software becomes more ubiquitous and necessary in our lives, our standards for reliability grow alongside it.