Legacy systems and point solutions are part of any business. And while they have their history and benefits, it’s critical to find a balance for your organization. IT teams have been acclimated to disparate event management and monitoring tools. Now, with massive and rapidly increasing data flow, this disconnect is slowing and paralyzing IT teams.
In our research for the inaugural State of Availability Report, we asked 1,900 engineers about mean time to detect (MTTD) and mean time to recovery (MTTR) as two leading incident management Key Performance Indicators (KPIs) strongly associated with availability. We learned that less than 15% of respondents are tracking their MTTD. It takes twice as long to discover an issue than it does to resolve it.