It is getting spooky out there, folks! Every year on October 31, we don our spookiest (or silliest) garb, an evolution of old practices where people would dress up to ward off ghouls, goblins and all manner of things that go bump in the night. After all, people believed these pesky spirits stirred up trouble. While pieces of this spooky tradition persist, just a few other things have changed in the past 2,000 years. For starters, we are a digital society.

Just consider how much of your day relies on online digital technologies. Perhaps you hopped on an app to pre-order your morning coffee and then logged onto a platform to book a car to work. Or, perhaps you stayed home to work, using digital tools to connect with your colleagues and exchange information.

In our inaugural State of Availability Report, we discovered that not only do metrics matter but the way we use them also does. Our research found that teams with fewer KPIs were more likely to meet their Service Level Agreements (SLAs) and provide their customers with higher levels of availability. The problem with having too many KPIs is that they cause information overload and noise.

Summer has passed and it’s time for fall - cue transitioning leaves, cozy blankets, and all the pumpkin-themed things your heart could ever desire. As we move into the new season, we are excited to announce our fall product releases across Moogsoft Cloud that enable engineers to detect incidents earlier, resolve them faster, and work as a team across the entire lifecycle. Moogsoft’s Fall product updates enable you to: … and so much more! Read on for deeper details.

Continuous availability and unceasing innovation are prerequisites for today’s digital businesses. So it makes sense that business leaders invest heavily in teams and tools to monitor digital apps and services. In theory, these tools should also free up time for engineers to push new functionalities that wow customers. But do these investments actually result in more uptime and customer-delighting innovations?

We’ve just launched our inaugural State of Availability Report and the results are sobering. We discovered that: We’d hoped that at this point in the global digital transformation, organizations had gotten further ahead with mastering availability but there’s still a long way to go.

The why and what we learned from surveying 1,900 engineering teams around their best practices to build, scale, and maintain high availability.

In July, the research firm Research In Action (RIA), published the 2022 edition of their annual Vendor Selection Matrix™. Despite AIOps being a well established technology (Moogsoft has customers who have been reaping the benefits of AIOps for many years) selecting a vendor can still be quite difficult, given the plethora of vendors who quickly re-branded their solutions as AIOps. So a vendor selection guide is a valuable resource.

How AIOps has evolved into an accessible and efficient solution.

In June, the research firm GigaOm, published the 2022 edition of their annual Radar for AIOps Solutions, having had time to digest the contents, it seems a good time to summarize the key takeaways from the Moogsoft perspective. Firstly, in case you are not familiar with GigaOm, here’s a brief introduction.