Many organizations immediately pivoted to a largely remote workforce in March of 2020. For many IT teams, across all industries, this meant a huge rushed effort to make sure employees had the technology to work from home effectively. Fortunately, many companies, specifically in the insurance industry, already had remote workers and have weathered this transition well.

Cox Automotive is a global company with over 40,000 auto dealer clients across five continents. The company, which houses Kelly Blue Book, Autotrader, and 25 other brands, was built through acquisitions. Its IT Operations team is tasked with bringing them together under the Cox Automotive umbrella and ensuring “a good, consistent experience” for its customers worldwide.

Slack is one of the most popular tools for communication and collaboration used by large enterprises as well as small organizations. One of the amazing features of Slack is its ability to work with other tools to provide additional functionality that would not be readily available otherwise. Catchpoint integrates with Slack to provide our customers with enhanced performance monitoring and incident management. In this blog post, we look at the recent updates in the Catchpoint-Slack integration.

In our last blog post on monitoring employee experience, we discussed the challenges most organizations face when trying to ensure optimal end user experience in Daas/VDI environments. We also discussed how the Catchpoint platform is uniquely positioned to help our customers monitor employee experience efficiently - In the second part of the series, we discuss a real customer use case.

Measuring digital employee experience is currently the focus of most corporate IT teams. IT teams are now responsible for ensuring employees can collaborate and get work done irrespective of where their workspace is located - remote, in-office, and/or hybrid work locations. As the remote and hybrid workspace strategy evolved and became the norm over the last year, digital employee experience monitoring tools are in the spotlight.

A common pain point we repeatedly hear from our customers that use Desktop as a Service (DaaS)/Virtual Desktop Infrastructure (VDI) environments is, “We have monitoring in place for physical hosts and infrastructure, but our employees still complain a lot.” If DaaS or VDI is part of your IT environment and you lack visibility into such environments to ensure effective employee experience, read on.

Our fourth annual SRE Report launched last week. I had the good fortune to be involved in writing and editing it this year for the first time alongside our very own driving force Leo Vasiliou and the brilliant Eveline Oehrlich at DevOps Institute (check out Eveline’s take on the report’s Key Takeaways here), in addition to a number of folks at VMware Tanzu.

This year’s SRE from Anywhere (SREFA) brought together hundreds of registrants from around the world to gather virtually, share experiences, and network around all things SRE. We were thrilled to see so many friendly faces!

Over the last year, when talking to large enterprises about employee experience management, one question has come up consistently, “How do I decide the right internet connection to ensure employees can get work done seamlessly?” Although we are well into the “work from anywhere” world, employee experience management is still something that companies are struggling with. Most employees continue to work remotely and are often moving to new places.