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Martello Technologies

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Four Practical Ways to Grow Your Microsoft DEM Business

Dec 2, 2024 By kfitzgibbon In Martello Technologies
Our previous blog explained why enterprises need help managing Microsoft 365 and Microsoft Teams. If you can step in with a digital experience management (DEM) offer, you can create opportunities to expand into new markets, establish recurring revenue streams, cement customer loyalty and improve your margins. The challenge is that every enterprise is going to have its own specific pain points.
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Managing the Microsoft Experience is an Open Opportunity for MSPs

Dec 2, 2024 By kfitzgibbon In Martello Technologies
Few solutions are more essential to enterprise productivity and collaboration than Microsoft 365 and Microsoft Teams. Microsoft 365 is the second most-used office suite in the world, with a 46% share of the market. Microsoft Teams had more than 320 million monthly active users by the start of 2024 and continues to grow, especially thanks to the integration of Copilot AI and value-adds like Teams Rooms and Teams Phone.
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Conversational Geek Webinar: Crack the Code on Teams Phone Call Quality

Nov 22, 2024 By Martello Technologies In Martello Technologies
Organizations relying on Microsoft Teams Phone know that clear call quality is crucial for productivity and user satisfaction. Yet, when calls falter, the cause isn’t always on Microsoft’s end. Issues can arise from the user’s environment, PSTN integrations, the Microsoft 365 cloud, or other factors. So how can Teams Phone users quickly pinpoint and resolve these issues to keep communication seamless?
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A Microsoft Teams Migration in Three Steps

Nov 15, 2024 By kfitzgibbon In Martello Technologies
Whether your organization is migrating from a different platform or adopting a collaboration solution for the first time, choosing Microsoft Teams has clear benefits. It provides the opportunity to consolidate all your productivity and collaboration tools in a single environment — especially if you’re already using Microsoft 365 — and to take advantage of licensing cost benefits. But migrating to any new software is also a precarious time, and Teams is no exception.
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Is Microsoft Teams Working Like You Need It To?

Nov 15, 2024 By kfitzgibbon In Martello Technologies
Microsoft Teams has become one of the most essential tools for collaboration and communication in the past few years. However, because of its now critical nature, Teams issues can cause big productivity problems in your business. Worse still, when those issues go unreported, IT departments are left well and truly in the dark.
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Teams Phone Trouble? Who You Gonna Call?

Oct 31, 2024 By kfitzgibbon In Martello Technologies
In most organizations when there’s an issue with Microsoft Teams Phone, “who you gonna call” is corporate IT. But Teams Phone brings unique challenges to troubleshooting and managing the user experience that IT isn’t necessarily equipped to face. A few key tools and capabilities can make all the difference.
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Keep Your VIPs Happy with Martello Vantage DX

Sep 10, 2024 By Martello Technologies In Martello Technologies
Keep Your VIPs Happy with Martello Vantage DX Tired of constantly firefighting Microsoft Teams issues for your VIPs? In this video, discover how Martello Vantage DX helps IT teams shift from reactive problem-solving to proactive management. With end-to-end visibility, automated correlation, and synthetic testing, Vantage DX identifies and resolves issues before they disrupt important meetings. See how you can deliver a flawless Teams experience and keep your VIPs satisfied.
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Deliver Peak Microsoft Teams Performance at Scale

Sep 9, 2024 By kfitzgibbon In Martello Technologies
Scale is a perennial challenge for most IT teams. While organizations expect the same performance and experience whether 500 users are accessing essential applications or 50,000, IT headcount rarely increases in proportion with organizational growth. This often leaves IT departments overtaxed and pressed to triage the most urgent concerns. But even that requires good data to inform decisions — which can be in short supply.
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Microsoft Outage MO842351: Understanding Impact & Scope Saves You From Raising Unnecessary Alarm Bells

Jul 30, 2024 By Amanda Griebeler In Martello Technologies
Just ten days after the last major Microsoft 365 outage, Microsoft reported another incident at 8:48 am on July 30, 2024. The message on X was vague, offering limited details about the scope and impact of the problem. This left many IT teams preparing for what they anticipated would be another rocky day.
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The IT Scramble is On with a Microsoft Outage: Incident MO821132 - July 18, 2024

Jul 19, 2024 By Sara Purdon In Martello Technologies
On July 18, 2024 at 6:38 pm ET, Vantage DX, Martello’s Microsoft 365 and Teams performance management solution, started to see indicators of a likely Microsoft outage impacting users’ ability to access various Microsoft 365 apps and services. Almost an hour later at 7:41 pm ET Microsoft issued a statement on X.
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