Dependence on Microsoft 365 and Teams has never been greater, and the pressure is on for IT teams to deliver exceptional user experiences – anytime, anywhere. The modern workplace sees users connecting from the office, home, and pretty much any place in between. This hybrid work model has a significant impact on IT, the network and the overall quality of service perceived by the users.

In this series of articles, we are reviewing in detail the PSTN routing for Microsoft Teams voice. In the previous article, we reviewed the challenges IT teams can face when mixing Microsoft Teams, PBXs and PSTNs. Now, let’s take a deeper look at the complexity and potential points of failure in the PSTN supply chain.

Martello recently commissioned EMA to conduct an entirely independent exploration of the state of Microsoft 365 and how enterprises are managing its performance and user experience in today’s modern workplace. With special attention given to Microsoft Teams, EMA set out to gauge the criticality, impact, performance, management, challenges, and best practices of Microsoft 365.

The work landscape has changed dramatically over the past two years and it has been a challenge for an organizations IT teams to keep the workforce connected. For many businesses, Microsoft Teams has become a core part of their efforts to keep connected but supporting the Microsoft Teams infrastructure has been something many IT departments have had to learn on the fly. Pre-pandemic, businesses might have had thousands of employees working in a handful of offices.

Written by Microsoft MVP Nick Cavalancia. Earlier this month, Microsoft announced the 2022 rollout of Mesh for Microsoft Teams as the next step in online and virtual collaboration. This seemingly bold step forward into a new type of interaction between individuals is more a natural evolution, taking years of augmented reality research and applying it in a way that provides value to organizations wanting to better collaborate.

Within an organization, the Network Operations Center (NOC) and Security Operations Center (SOC) teams need to work together to maintain optimal network performance in addition to ensuring both overall security and the availability of IT services for business lines. In the past, these two teams were focused on two separate objectives, using different tools to do so and often running specific processes.