In business, it’s important to ensure that you are getting the most out of the tools that you are paying for. If it’s a monitoring service, the data you collect should give you actions to help improve incident management by identifying the root cause of user issues faster. Assessing the return on investment (ROI) for all of the tools you use in your IT department is an essential step for improved efficiency and adoption of applications.

Your cloud application or service can look pristine from an IT perspective, while the end-user identifies it as “glitchy” and “unreliable”. Though the technical issues may not be your fault, it still impacts the user’s perception of your company and brand. Issues could spawn from the user’s device limitations, the browser version, or a regional public cloud outage that is causing the poor user experience.

In today’s world of remote workers and distributed teams, a seamless digital user experience is the most significant aspect driving productivity and collaboration and Digital Experience Monitoring (DEM) allows an enterprise or service provider to optimize the performance of critical cloud productivity and collaboration tools, for a smooth user experience.