Network/Security Operations Center (NOC/SOC) engineers and service desk personnel are tasked to process numerous incidents as quickly as possible. However, to resolve an incident they are required to to perform various activities including collecting various operations data including metrics, logs, traces and more from different tools. In many cases, the process also involves coordinating with other IT personnel or creating a war room to bring the incident to closure.

Enterprise applications typically sprawl and develop inter-dependencies producing complicated solutions. Ultimately the complexity makes change management complex, error prone, difficult to troubleshoot during service issues and ultimately start impacting the business in multiple ways. To provide the right context when taking up transformation initiatives or addressing service issues one should be equipped with dependency and impact insights. In this video, Rich Lane, a Sr.

Enterprise data comprising business, operations and assets information, resides in different forms and in different places. While the data is distributed they carry important relationship insights which when leveraged can accelerate and improve decision making to drive the outcomes. This is one of the key challenges that analytics solutions, like AIOps, need to address.

ITSM systems and processes are similar to a front line defence system for Enterprises’ effort, in delivering superior customer satisfaction to its IT users. Enterprises are always looking for ways to resolve tickets as fast as possible and at an optimal cost. AIOps systems play a key role in automating data collection required for analysis , equipping support teams with insights to take immediate remediation action and eventually leading to automation of the complete process.

Modern hybrid-IT environments are monitored by numerous multi-vendor and multi-domain monitoring tools that generate humongous amounts of alerts and events, most of which are not readily actionable. The Industry term for this is “Alert Noise”. Noisy alerts increase the risk of real alerts going undetected causing service outages. These alerts also carry siloed information missing the application or service context.