Operations | Monitoring | ITSM | DevOps | Cloud

Learn about Operator Connect vs Direct Routing

As hybrid and remote work continues to become the norm for businesses of all sizes, organizations are increasingly gravitating to cloud-based unified communication tools to boost internal collaboration and stay connected to customers. Microsoft Teams is already one of the most popular choices for chat and meetings and it is becoming a popular tool to use as a cloud-based business phone system.

Drive Down Your Network Complexity With Advanced Automation

Service providers are spending billions of dollars a year dealing with network outages, service degradation and growing security threats. The increase in network traffic is a key factor resulting in these challenges. Consequently, automation is considered critical to enabling service providers to address operations and management issues resulting from this traffic increase. The traditional rules-based approach to implementing automation will not be sufficient to support the level of activity needed to control, manage and secure the network.

5G Real-time Analytics: The Last Mile of Automation

5G promises to unlock a broad set of new services across consumer, enterprise, and industrial domains at lower costs and higher velocity. It will accomplish this by adopting cloud-native, fully automated networks with end-to-end traffic engineering. Cloud native functions, DevOps, and slicing enable 5G networks to scale-in/out, support many use cases, and billions of devices, to deliver on the promise. Unfortunately, as network functions, devices, and SLAs explode, the challenge of operational troubleshooting also increases, by orders of magnitude.

A DWDM Guide: Definition, Benefits, and When You Should Use It

Today’s telecom, cable, and data providers constantly compete to provide the best, most reliable service to customers, while investing in the right technologies to maintain the integrity of data and enable the separation of users. Because of this, service providers often spend countless hours searching for cost-effective, yet future-proof solutions that fit their business needs. This is where DWDM comes in.

An Overview of STIR/SHAKEN: What it is and Why it is Important

Receiving a phone call from an unfamiliar number—and deciding whether or not to answer that call—has become an increasingly pervasive problem for nearly everyone. Sophisticated robocalls and Caller ID spoofing are now a regular (albeit frustrating) part of consumers’ daily lives.

Microsoft Teams Direct Routing: Making Teams Your Phone System

Remote and hybrid work have made Microsoft Teams a core tool in nearly all large organizations. Many business leaders and IT administrators would like to extend the value of Teams to enable users to make and receive business phone calls. This improves the productivity of their employees by keeping them connected with customers, business partners, and co-workers in the office, at home, or even on the road.

Protecting Your VoIP Infrastructure From DDoS Attacks

Distributed denial of service (DDoS) attacks are an ongoing issue for communications service providers, putting critical systems at risk, undercutting service level agreements, and bringing unwanted headlines. In the first half of 2022 6 million of these attacks were reported. Some metrics of DDoS attacks in 1H2022 compared to 2H2021.