Operations | Monitoring | ITSM | DevOps | Cloud

Voice Network Fraud: How to Fight Back with Automated Threat Prevention

Telecommunications fraud is estimated to be a $39 billion a year problem according to the Communications Fraud Control Association. Despite that, less than 50% of enterprises* have implemented any sort of strategy to address fraud in their voice infrastructure. Firewalls and SBCs are not enough to provide a secure voice network. Enterprises need a more complete approach to network security—one that encompasses the unique vulnerabilities of real-time communications systems—to preempt issues and protect the organization as a whole.

Digitalization Is Key To Competing In This New Era Of Customer Experience

Customer experience (CX) is becoming an increasingly strategic part of any company’s brand as businesses become more customer-centric. And thanks to technologies that give customers more options than ever, right at their fingertips, consumers expect a flawless CX, anytime and anywhere, regardless of medium. In other words, customer retention and satisfaction is intertwined with CX.