IT professionals always search for the most efficient and cost-effective solutions, methods, and best practices. The Information Technology Infrastructure Library (ITIL) and Information Technology Service Management (ITSM) are related guidelines that can help in this pursuit. Both ITIL and ITSM revolve around providing IT services. Although they prioritize and attend to different things, ultimately, their goal is to improve both efficiency and efficacy. Read more about ITIL vs. ITSM below.

For IT professionals and Managed Service Providers (MSPs) charged with managing multiple systems, software installation can be a major time-suck. Utilizing package managers like Chocolatey can be a game changer. Yet, ensuring Chocolatey itself is installed or up to date can also pose a challenge. To streamline this process, we have designed a PowerShell script that makes installing and upgrading Chocolatey — and consequently, your desired applications — effortless.

Your organization depends on reliable network and endpoint security to ensure that all data is handled, stored, and protected properly. Generally, a comprehensive network security plan includes anti-virus software, access management, zero-trust policies, and endpoint security tools, among other things. A Firewall is considered to be one of the most important components of a network security plan.

Cloud storage involves storing your data on a server that belongs to a third-party cloud service provider (CSP) rather than on-premises. Because many CSPs have large numbers of servers available, it tends to be more cost effective to pay a recurring fee for off-site storage rather than storing all of your files locally. Additionally, many organizations use cloud backups to save space in local storage and to improve accessibility and availability.

Secure remote access is now a necessity for organizations, especially since the hybrid work model is expected to grow from 42% in 2021 to 81% in 2024. To secure remote access and provide support for hybrid or fully remote teams, businesses rely on remote access protocols, such as Remote Desktop Protocol (RDP). With this post, you can dive deeper into various aspects of RDP, such as pros/cons and use cases, and acquire a better understanding of this essential protocol.

Providing IT support is a tough job, especially when devices in the IT environment you manage are all in separate locations. Luckily, that particular issue can be resolved by remotely taking control of the computers and endpoint devices you manage. Many possible methods and tools are available for remote control that enable you to access and control a device from anywhere.

As technology advances and businesses strive for efficient IT operations, the need for robust Remote Monitoring and Management (RMM), Patch Management, and Endpoint Management solutions becomes paramount. In the recently released G2 Summer 2023 Research Report, NinjaOne is proud to announce top ratings in multiple categories.

Perhaps the worst IT scenario an organization can face is an unexpected and forced suspension of all its operations. The downtime that’s experienced in such a situation can lead to financial damages that far exceed those from lost data or hits to reputation. While cyberattacks vary in intensity and approach, downtime and catastrophic loss of data come in many more forms and are equally, if not more, difficult to avoid.

Microsoft's July 2023 Patch Tuesday updates highlighted several vulnerabilities under active exploitation, including one (or more?) that remains unpatched. Here's what you need to know about CVE-2023-36884, a zero-day vulnerability that attackers are exploiting to gain remote code execution via "specially-crafted" Microsoft Office documents.