Operations | Monitoring | ITSM | DevOps | Cloud

Gone are the days when customer support was just a nice “add-on” to your company portfolio. As we move towards a more inclusive society, with hybrid or remote work blurring many cultural and geographical differences, more people value authenticity and knowledge in the companies they work with.

Credential management is a security practice that secures and protects all types of credentials (such as passwords, certificates, and keys) within an organization. It identifies and authenticates users who can access specific information, ensuring that sensitive and mission-critical data are always protected.

MSP pricing is a topic we frequently get questions about. What pricing models should be considered? How much should Managed Service Providers (MSPs) be charging per user? In this post, we’ll answer those questions by digging into how MSPs can make their own calculations using various tools, such as an MSP pricing calculator and sample MSP services template, to ensure their managed services agreements stay profitable over time.

In an era dominated by digital advancements, cybersecurity has become the cornerstone of technological integrity and trust. The pivotal role of cybersecurity in today’s digital landscape is exemplified by the exponential rise in cyber threats—ranging from ransomware to sophisticated phishing attacks—that demand increasingly robust defensive mechanisms.

Failures and bugs are all too common during software deployment, even with the best development teams. Following software deployment best practices helps you increase efficiency, improve security, and bring products to market faster. This article combines the seven most valuable practices your team can start implementing today.

The cybersecurity landscape in 2023 was increasingly complex, marked by sophisticated types of cyber threats such as ransomware and cyber espionage. Over half of the high-risk vulnerabilities were exploited by threat actors, with ransomware payouts averaging a significant $1,542,333, up from $812,380 in 2022. Phishing attacks dominated, accounting for over 80% of incidents, and 57% of organizations experienced frequent phishing attempts. Additionally, 4,000 ransomware attacks occurred daily since 2016.

IT help desk software assists IT professionals in ensuring IT health and providing ongoing support for IT environments. It is essentially the backbone of IT operations. Since this software is vital, finding the perfect solution for your organization is key. We’ve investigated possible solutions and compiled the best IT help desk software solutions to help you find one that fits your organization’s needs.

Think of all the information you type into your mobile or computer devices every day. From conversations with close and trusted friends, to sensitive medical queries and banking details – today’s devices are integral to our day to day lives. Attackers don’t just understand that your phone and laptop hold a lot of sensitive data – they also know this sensitive data can be sold for a profit.