Operations | Monitoring | ITSM | DevOps | Cloud

Script automation allows IT professionals to use automation software to leverage scripts in a managed framework to optimize various mundane tasks. With automation being the key to running a swift and responsive IT department, scripts are essential for any network administration arsenal.

Today, we’re pleased to announce that Ninja Ticketing has exited beta and entered general availability, giving our partners a flexible, easy-to-use ticking solution built specifically for IT workflows. Since debuting in September, NinjaOne has over 350 customers actively using Ninja Ticketing as their primary service desk software.

Server and IT infrastructure monitoring are critical to ensuring the performance and longevity of your client systems. Even more so, remote monitoring technology, in particular, has helped define the entire modern IT industry. In this post, we’re going to discuss several of the main monitoring concepts, including metrics, alerting, and monitoring, and why they are important.

The best free and open-source software are tools that users simply cannot live without — they make everyday tasks on Windows, Mac, and Linux easy without any of the associated costs or licensing fees that come with pay-to-play solutions. For some quick background, open-source software took off during the earlier days of IT in the late 1990s and has changed the world ever since.

Ninja Ticketing has been out for just over 6 months and is now generally available to all customers. Our 5.3.1 release adds a ton of improvements based on both our strategic roadmap for ticketing and early adopter feedback.

Ninja's feature-packed 5.3.1 release provides a ton of out-of-box functionality, better reporting, and improved user permissions. 5.3.1 also includes major updates to Ninja Ticketing that you can read about here.

Many small businesses start with an idea, a product or service, and a willing market. Many managed service providers have assembled their client list from friends, family, and business contacts allowing them to quickly build revenue flow with relatively little effort. But what happens when an MSP’s network of friends and associates dries up? Or they’re no longer able to build a new business based on referrals?

We’ve discussed this topic many times during our NinjaOne MSP Live Chats, and the fact is it’s an important question to consider regardless of your plans for exiting your business. Even if you’re not planning to sell your MSP, knowing the factors that play into your MSP’s valuation and understanding the metrics that owners and investors use to evaluate and optimize MSP businesses is key.