Picture the SAP Kernel as the heartbeat of the system, vitalizing the core programs upon which the fundamental functionality of SAP applications rely on. It's the life force pulsing through the application server, executable programs, database, and operating system, rather than merely encompassing them within itself. SAP Kernel upgrades refer to updating the system's current executables with upgraded versions. These upgrades are essential to patch security vulnerabilities and fix bugs. Besides bug fixing, SAP Kernel upgrades improve hardware compatibility, boost speed, and enhance stability.

Managecore is a managed service provider (MSP) offering solutions ranging from data center transformation and public cloud services to virtualization and IT managed services. The company wanted to ensure operational transparency for its clients. In doing so, Managecore planned to improve customer service by making it easier for clients to monitor their SAP environments and get real time alerts. Avantra, an automation platform for SAP and non SAP environments, stepped in with its AIOps platform to offer a multitenancy solution to Managecore. Besides automation, Avantra provided a real time SAP monitoring solution.

E-3 Magazine, in the June 2023 issue, featured a cover story about Avantra and the collaboration with our customer Nagarro. Reason enough to let the mind wander a bit and write a little more about this exceptionally good collaboration. It all started in 2013, back when CIBER Managed Services GmbH and our solution was not yet called Avantra, but Xandria. From the initial product presentation in Freiburg im Breisgau, my hometown, it was easy to see how well the attendees understood the solution, and from the questions and answers, it became clear how well we, at Avantra, knew the problems of a fast growing managed services business.