Operations | Monitoring | ITSM | DevOps | Cloud

PD Summit21: Adopting and Maturing to Service Ownership with PagerDuty and Rundeck

Among the common goals of today's engineering and operations teams is to adopt a culture of service ownership: ""You build it, you own it."" As with many ancillary objectives to driving DevOps across an organization, this is easier said than done. Sometimes this is in small part due to the technology stack/architecture of a given company. But more often than not, this is because teams lack the human-to-technology mechanisms that allow for a culture of service ownership.

eG Enterprise, the virtual assistant that every Citrix Admin needs

eG Enterprise is the virtual assistant, who’ll make your life a whole lot easier. Just like Siri and Alexa, eG will proactively monitor your IT & applications. Wouldn’t you want to know what these extra sets of hands can deliver? Watch this short video to know how automatic root-cause diagnosis tech, Citrix service topology views, synthetic & real user monitoring capabilities, and machine learning and auto-baselining tech enable you to be the IT hero among your peers, colleagues, and the management.

Creating Envoy WebAssembly Extensions

In the CNCF ecosystem, Envoy, an open source service proxy developed by Lyft, is a very common choice in service mesh networking. In a previous post we discussed that both Consul and Istio leverage Envoy. Were you aware that you can extend Envoy’s capabilities with WebAssembly? What is WebAssembly? WebAssembly, or Wasm as it is often abbreviated, is not so much of a programming language as it is a specification for a binary instruction format that can be run in sandboxed virtual machines.

How to encourage DBAs to embrace DevOps, rather than fear change

How do we help Database Administrators (DBAs) embrace DevOps in a way that can be really productive and part of a rich DevOps team that delivers value to customers quickly and continuously? That’s an important question to ask right now because there’s a common view among DBAs that DevOps isn’t for them. They’re responsible for documentation and maintenance and deployments, they have internal customers, and they serve internal requests.

5 things you can do to improve your customer support (part 2)

From my previous blog, I’m going to continue the list of five things you can do to improve your technical service delivery to your customers (if you didn’t read the last post, you can catch up on what you missed here (link)). In the following three points, I focus on the role automation can play.

Introduction to Custom Metrics in Python with the Logz.io RemoteWrite SDK

We just announced the creation of a new RemoteWrite SDK to support custom metrics from applications using several different languages. This tutorial will give a quick rundown of how to use the Python SDK. Using these integrations, Prometheus users can send metrics directly to Logz.io using the RemoteWrite protocol without sending them to Prometheus first. Each SDK, while for a separate language, is each capable of working with frameworks like Thanos, Cortex, and of course M3DB.

Announcing the RemoteWrite SDK for Custom Metrics in Python, Go & More

We’re proud to announce the creation of a new RemoteWrite SDK to support custom metrics from applications using Golang (Go), Python, and Java, with many more on the way. Each SDK will have automatic, continuous deployment of updates. Using these integrations, Prometheus users can send metrics directly to Logz.io using the RemoteWrite protocol without sending them to Prometheus first.

The Confident Commit ep. 7 | Design Your Org Structure for Fast Flow of Change with Matthew Skelton

Rob interviews co-author of Team Topologies and founder of Conflux, Matthew Skelton on how to structure your team for a fast flow of change. Discover the signs, symptoms, and proper metrics that indicate your organization's structure may need a redesign.

PD Summit21: Migrating to L1 Support to PagerDuty

Learn how Maersk transitioned from operating with an L1 support team to using PagerDuty to drive an efficient operational support model. In this talk you will learn how implementing PagerDuty within the platform SRE team was part of a major re-org with the goal of driving a new operations model for a highly available (99.999%) platform that lead to outstanding results. At Maersk, we saw increased efficiencies and reduced TTR along with other significant advantages of using PagerDuty from both on-call and management perspectives.