Required fields have been a hot topic at FireHydrant. Choose too many (or the wrong ones), and you unnecessarily annoy your team during an incident or encourage sloppy data entry that someone has to come back and clean up manually. Don't use them at all and risk insufficient data to efficiently propel an incident toward resolution.
The debate of cloud vs data center looms large for businesses when determining how to best store data. In past years, the trend has leaned more toward the growth of remote solutions using the cloud. Yet, data centers are still relevant. Gartner states that spending on data center infrastructure is expected to grow 6% by the end of 2021. Cloud storage and data centers both possess unique features that allow you to achieve your organization’s data goals.
The amount of data volume and complexity within tech stacks is continuing to increase with no sign of slowing down. As a result, many organizations are facing significant challenges related to tool sprawl and the overwhelming amount of data that needs to be exchanged between all the different systems. The result is this new rapid pace of data which brings a need for faster flow and exchange of information.
Now, more than ever, the employee experience (CX) and customer experience (EX) are intertwined. Improving CX has a positive impact on EX, and vice versa. “Companies that excel at experience delivery don’t think of the two as separate,” notes Dave Wright, chief innovation officer at ServiceNow, in the Summer 2022 issue of Workflow Quarterly. “Instead, they align EX and CX to multiply the effects of each.
