Operations | Monitoring | ITSM | DevOps | Cloud

Have you been a frustrated customer at the end of the service line waiting to achieve a resolution for your problem? After all the waiting, you'll hear a voice giving you a standard response: your request will be addressed and resolved soon. An incident need not be a harrowing experience, but can be turned into a positive customer experience using customizable and publicly accessible status pages for timely incident communication.

Mobile device management (MDM) is a key aspect of your enterprise mobility management approach. This guide will help you understand it, outline why having a robust enterprise MDM strategy is so important for managed services providers (MSPs), and offer tips on how to improve it.

Learn how to Install HAProxy on Ubuntu 20.04. Ubuntu 20.04 is a great choice for installing your HAProxy software load balancer. It’s a free Linux operating system that’s fast, secure, and best of all, it’s easy to use. One of the features that makes Ubuntu so accessible to even the newest of users is its package manager, apt , the Advanced Packaging Tool.

Your path to creating an elevated version of your current Microsoft 365 services is one that you already know is needed to create predictability for you and for your customers- predictability yields profitability. The reality is that Microsoft is more focused today on the commodity customer than your specific business needs as an MSP. This is one of the reasons most MSPs tend to take the backup/DR/cybersecurity angle.

Applicare 9 is a release focused on ease of use – SingleAgent, easy agent deployment and remote administration. Applicare 9 SingleAgent includes infrastructure monitoring, web servers monitoring, java app servers monitoring, databases monitoring and logs monitoring.

Back in 2019, I introduced you to Skeddly Projects . Projects is a feature in Skeddly that allows you to separate actions, credentials, managed backup plans, and managed start/stop plans. Almost like a mini Skeddly account within an account. Over the last few months, Skeddly’s Projects feature has been significantly enhanced. And I’m going to tell you all about the wonderful new features within Skeddly Projects.

Last week at Grafana Labs, we launched our new Grafana Meetup Program with our East Coast Virtual Meetup. It was a ton of fun bringing together the community for this first event in our meetup series, but the road to getting here has been quite a journey! As a community-driven company, going more than a year without any in-person events has been pretty rough on all of us Grafanistas.