Operations | Monitoring | ITSM | DevOps | Cloud

There are many hidden costs in running sub-optimal IT operations, that most organizations don’t consider. Enterprises often look at service downtime as their only KPI, but that is really only the tip of the iceberg. Without a properly operating incident management lifecycle, enterprises tend to support poorly performing services instead of fixing them.

In one of our recent webinars we discussed a challenge in digital transformation that is top of mind for many IT Ops leaders: how to actually transform with the least amount of pain… No matter how tired people are of the term “digital transformation”, it still represents an imperative strategy for enterprises wishing to survive in today’s dynamic business environment, let alone see growth and increased market value.

Does the following sound familiar? You have a complex, hybrid and dynamic IT stack – with your cloud infrastructure changing by the minute and your container infrastructure changing by the second. Your monitoring and observability tools provide excellent visibility into your infrastructure, your applications and your services, but the dynamic environment in which they operate causes them to generate large volumes of heterogeneous machine data, with thousands of alerts a minute.

It’s on the agenda of almost every CIO, COO and CFO, and sounds like a great idea in general: tool rationalization, often trying to standardize on top of a single vendor. It can reduce costs and provide a streamlined IT Ops process through data consistency, a single pane of glass and a single source of action.

2020 is (finally) over, and it’s safe to say that this very challenging year taught us once again that (as the old Danish proverb says) it’s difficult making predictions, especially about the future. Who would have imagined in January 2020 that we would find ourselves where we are today… And yet, as Tim Harford once wrote in the Financial Times, predictions are like Pringles: nobody thinks that there’s any great virtue in them but we find them hard to resist.

Solarwinds is a 21-year old publicly traded monitoring and network management vendor with 300,000+ customers across the world. It’s familiar to IT operations and monitoring teams across enterprises big and small. And this week, it found itself in the news for all the wrong reasons.