Operations | Monitoring | ITSM | DevOps | Cloud

A Harrowing Landscape The increasing complexity of modern services is forcing IT Ops teams to employ a growing landscape of disparate tools to monitor the health of their IT Stack. In fact, the number of tools has grown so much in the last few years, that one wonders how IT Ops teams are even able to effectively configure, maintain, ingest, and process all the events that these tools create.

Every NOC engineer will tell you that the first thing they look for in an outage is “what changed?”. And they are right to look. While every organization is unique, Gartner reports that on average about 80% of IT incidents today are caused by changes in infrastructure and/or software.

Close to IT 400 professionals from some of the most prominent enterprises in the retail, financial, technology, pharma and manufacturing industries attended our “Face of IT Ops from Home” virtual conference, enjoying a keynote session featuring Sony Playstation and State Farm Insurance, and three breakout sessions with Ulta Beauty, AWS and BlackRock 3.

As the Coronavirus crisis unfolds and all of us struggle to understand its implications and to adapt, many thoughts come to mind on many different levels – personal, business related, philosophical. This event is definitely a game changer, in the near future for sure – and many say in the long run as well.

“It is not the strongest or the most intelligent who will survive, but those who can best manage change” said Charles Darwin over 150 years ago – and probably every IT Ops engineer out there these days would agree with him. According to Gartner (and probably your experience as well), over 80% of service disruptions these days are caused by changes in infrastructure and software.

The current days of remote work and “IT Ops from home” may or may not be here to stay, but they definitely reinforce the need for consolidating and modernizing our monitoring. The challenges which multiple siloed tools create for understanding the big picture are only exacerbated by having just one screen to look at when monitoring our IT from our kitchen table.