Operations | Monitoring | ITSM | DevOps | Cloud

Business consultants are leveraging software and workflow AI to radically elevate service delivery. ‍ According to a survey by Hinge Marketing, the top three reasons businesses hire consultants are to (70%) access specialized expertise, (52%) gain an outside perspective, and (44%) supplement internal resources.

Would you rather have an Incident Management system custom-built to your exact specifications, potentially costing more time and resources, or an off-the-shelf solution that's ready to deploy but might not fit all your unique needs? Decision makers in companies often face this critical decision. And, that’s the debate of the day! Let’s explore and decode the decision of building vs. buying an Incident Management software.

For decades, many of the world’s top enterprises have trusted IBM Power Systems to run their mission-critical applications. IBM’s proprietary Unix operating system, AIX, is widely used in enterprise IT environments for its reliability, availability, and serviceability (RAS). As a result, performance optimization of AIX infrastructure is crucial.

Managing a high-traffic website is like balancing on a tightrope. One wrong step, and you risk plummeting into the abyss of downtime and poor performance. For businesses, this can translate into lost revenue, damaged reputation, and frustrated users. Ensuring your website is always up and running smoothly isn’t just a nice-to-have—it’s a necessity for success in today’s digital landscape.

End-User Experience Monitoring (EUM) is a web performance monitoring option that helps keep track of users' behavior or actions as they interact with an application. A business monitors and uses the findings to analyze data and work on it to create an optimized user experience. The monitoring involves what the user does and how the delivery of the application affects them. The impact of the action is critical to understanding how you can scale up or maintain the performance of your system.

MSPs have a critical role to play in safeguarding SMBs and SMEs against cyber threats, and there are always tools coming onto the market to help you do this. In a recent interview for our Beyond the Horizons Podcast, Dave MacKinnon explored some of the key considerations MSPs should keep in mind when selecting a Managed Detection and Response (MDR) solution for their customers.