Operations | Monitoring | ITSM | DevOps | Cloud

A Look Back at 2023

As we've turned the final pages of 2023 and now set our sights on 2024, it felt like an appropriate moment to pause, reflect, and shine a light on the steps we've made over the past year at BugSplat. There are a couple of compelling reasons to do this: First, we recognize that some of our key updates might slip under the radar amidst the hustle and bustle of daily tasks. Highlighting these changes is our way of giving you a second chance to discover some useful new features at your disposal.

How to calculate uptime accurately: Essential guide & expert tips

Ever wondered how businesses ensure their websites are always up and running? That's where the concept of uptime comes in. This key metric is crucial for any online service, reflecting the reliability and availability of websites and digital platforms. Uptime isn't just about keeping sites operational; it's about guaranteeing consistent access for users and maintaining business continuity.

GDPR Compliance in 2024

The EU General Data Protection Regulation (GDPR) came into force in May 2018, affecting all organizations doing business in the EU, regardless of where the organization operates. This affects every type of company from small online stores to very large enterprises. By now everyone knows this, we hope. But let’s have a little recap before sharing some updates. Europe’s General Data Protection Regulation (GDPR) is considered one of the toughest global privacy and security laws.

Guarantee Network Uptime with Network Uptime Monitoring

Network downtime is no fun for anyone. End users (tied to their computing devices) don’t know what to do, customers and partners can’t do business with you and IT pulls out more hair than a barber shop floor. Network downtime leads to lost productivity, business and precious IT time. Here are a few uptime facts to consider: The answer to all these ills is to avoid network downtime in the first place by ensuring the opposite: network uptime.

The Debrief: incident.io, say hello to AI

This week was a particularly exciting one for us at incident.io. We launched not one, not two, but four AI-powered features to help folks get the most out of their incidents. In this episode of The Debrief, we sit down with Ed Dean, Product Analyst, and Charlie Revett, Product Engineer, to talk through all of these features and discuss how they're already making a measurable impact. You'll also hear them talk about: You can learn more about our AI features here.

Building a GPT-style Assistant for historical incident analysis

Like most things, our AI Assistant started out as an idea. One of our data scientists, Ed, was working with our customers to improve our existing insights. But the most common theme that kept surfacing was the wide-range of use cases that our customers wanted to use insights for. Using this user feedback as our inspiration, we came up with the idea of a natural language assistant that you can use to explore your incident data.