That production incident cost more than downtime
Every developer knows the sudden, cold spike of adrenaline that comes with a P0 alert. The site is down, the Slack channel is overwhelmed with notifications, and the "war room" is officially open. In the immediate aftermath, leadership looks at one metric: downtime. They calculate the lost revenue per minute and the hit to brand reputation. But for the engineering team, the official resolution of the incident is only the beginning.