Operations | Monitoring | ITSM | DevOps | Cloud

That’s what Zebra’s Vice President of Engineering Victor Salmons relayed back to me and Zebra’s Chief Supply Chain Officer Tami Froese after speaking with Dr. Ken Christensen, who previously served as Illinois Institute of Technology's provost, senior vice president for academic affairs, and chief academic officer.

Empowered engineers and effective tools are the foundation of incident management, and having a solid on-call process can help facilitate both. In practice, however, many paging approaches have the opposite effect, often overwhelming responders and increasing burnout. To create an effective paging strategy, organizations should focus responder attention on the most important issues and help facilitate a sense of ownership over them.

A well-structured on-call rotation helps you ensure the reliability of your services and meet your customers’ expectations by designating staff to respond to emerging issues. But the pressures of on-call work—such as long shifts, overnight hours, and dynamic situations—can compromise the well-being of your team members. This makes it harder for them to maximize service uptime during their on-call shifts and can limit the velocity of the feature work they do outside of their on-call duty.

The state of customer experience (CX) in the United States has reached a critical juncture. Findings from Forrester's 2024 US Customer Experience Index (CX Index) revealed a concerning trend: a significant decline in overall CX quality, marking the third consecutive year of deterioration. CX quality has reached an all-time low since 2016, with nearly 40% of brands experiencing a decline.

Our engineering team is hard at work on Grafana 12, the next major release of the open source data visualization platform that we’re launching at GrafanaCON this May, but in the meantime, Grafana 11.6 is officially here — and there’s a lot to be excited about. The latest minor release delivers a number of new dashboarding features, including one-click data links and actions, along with other notable updates related to security, alerting, and more.

‍ Learn how to set up Zabbix Cloud for AWS Auto-Discovery and receive critical alerts via SMS, phone calls, or push notifications. ‍ During the last Zabbix Summit, the company presented a cloud version of its well-known monitoring platform. We at ilert constantly see the growing popularity of Zabbix as more and more teams across the globe utilize it for their monitoring needs. To help users quickly adopt the new cloud version, we delivered this guide.

If your system keeps crashing and you have no clue why, Ubuntu’s crash logs might have the answers. Whether you’re running a production server or just trying to keep your personal setup stable, these logs tell you exactly what went wrong. Instead of sifting through endless system logs, Ubuntu gives you focused crash reports—kind of like a security camera that only records when something breaks. Let’s break down where to find these logs and how to make sense of them.

If your RabbitMQ queues keep growing and you have no idea why, or if messages aren’t getting picked up like they should, logs can save you a lot of guesswork. They’re basically a detailed record of what’s happening behind the scenes. This guide breaks down where to find RabbitMQ logs, how to set them up, and what to look for when things start acting up. Consider it your go-to cheat sheet for keeping RabbitMQ running smoothly.

Let's talk about keeping those microservices in check. If you're running a distributed system (and who isn't these days?), you know the drill – more services mean more potential failure points. We've got the lowdown on the best microservices monitoring tools that'll have your back in 2025.

Organizations looking for monitoring and observability solutions often compare ELK (Elasticsearch, Logstash, and Kibana) and Dynatrace. While both tools serve the purpose of log management and monitoring, their approaches, features, and use cases differ significantly. This article provides an in-depth ELK Stack vs Dynatrace comparison, helping users understand which tool best suits their needs.