Operations | Monitoring | ITSM | DevOps | Cloud

"Do I need to monitor SAP S/4HANA Cloud, public edition?" is the question many SAP customers are asking right now as projects are going live. As an SaaS product run by SAP, customers get access only through a public website, and SAP are responsible for the availability of that website and the hardware resources. The places where traditional monitoring focussed either aren't relevant, aren't visible, or superficially aren't the customer's problem anymore. Does that mean there is no need to monitor anything in SAP S/4HANA Cloud, public edition?

These days, organizations must be prepared to handle unexpected disruptions efficiently. Whether it's a cybersecurity breach, system failure, or a natural disaster, having a structured Incident Management Process is essential. The Incident Management Team plays a crucial role in swiftly identifying, assessing, and resolving incidents, minimizing downtime, and ensuring business continuity. This blog explores the stages, framework, and best practices of incident management to help businesses build a robust response system.