Operations | Monitoring | ITSM | DevOps | Cloud

Going beyond MTTx and measuring “good” incident management We’ve chatted with hundreds of engineering teams, and a pattern keeps popping up: everyone’s tracking MTTX metrics—MTTR, MTTA, MTT-whatever—but when you ask, “Cool, so what are you doing with that?” …you get blank stares. And honestly, fair enough. Time-based metrics are easy.

Machine learning (ML) and artificial intelligence (AI) are often used interchangeably in tech discussions, yet they represent distinct concepts with important differences. While AI refers to the broader field of creating machines capable of intelligent behavior that mimics human capabilities, machine learning is a specific subset of AI focused on developing algorithms that allow computers to learn from and make predictions based on data.

The NPT 2714 is the latest addition to Ribbon’s NPT XDR2000 series of aggregation routers. It features an innovative, orthogonal architecture for modular, centralized routers, merging the best aspects of modular and fixed systems. This architecture combines the redundancy and I/O diversity of modular systems with the simplicity and cost-efficiency of fixed systems.

Atlassian’s recent end-of-life announcement formalized what Opsgenie users have experienced for years: a platform with stagnant innovation. Now officially on maintenance mode – no new features, no innovation, no future – Opsgenie customers have an important choice to make: settle for basic ‘good enough’ capabilities baked into Atlassian’s JSM, or upgrade to a purpose-built platform that takes incident management seriously.

Gartner recently released their 2025 Market Guide for Event Intelligence Solutions, and BigPanda was thrilled to be named as a Representative Vendor in this report. “Event intelligence solutions (EISs) apply AI to augment, accelerate, and automate responses to signals or events detected from digital services.

Software engineering is trending, and the latest fads come and go with passionate adoption. Remember the OpenStack craze? Kubernetes? On-prem v cloud? I could go on and on, but one trend in software engineering that has surfaced in the last few years is DevOps & Platform Engineering.

In Industrial IoT for real-time monitoring, timely alerts are crucial. While Slack and email notifications are common, they can be easily missed or buried in a flood of other notifications. SMS and WhatsApp on the other hand, offer a level of immediacy and directness that’s hard to ignore.

Observability metrics provide insights into the performance, behavior, and health of applications, systems, and infrastructure — enabling observability practices, which is how a system’s internal state is understood by examining its data. As organizations continue to collect more and more data, observability metrics are a key telemetry signal for observability.

A recently discovered security vulnerability requires attention from development teams using Next.js in production environments. Let’s discuss the vulnerability and look at a practical HAProxy solution that you can implement with just a single line of configuration. These solutions are easy, safe, and incredibly fast to deploy while planning more comprehensive framework updates.

A few weeks ago, we introduced anomaly alerts to early adopters. Today, we’re excited to announce that anomaly alerts are officially in open beta and available to all Sentry users on the Trial, Business, or Enterprise plans.