Grafana Labs has had a long commitment to educating our customers and community about all of our open source technologies and products, with our community Slack, webinars, conferences, documentation, and of course, this blog. In 2021, we decided that it was time to create a formal education program to provide more structured, repeatable, and scalable learning experiences – all while providing the same compelling and quality content our community is accustomed to.
Incidents can have a massive impact on your operations, negatively affecting customers, employees, and stakeholders. Preparing in advance is the best way to restore normal service operations as quickly as possible.
Professional service management software is not a luxury for modern service businesses; it's a necessity that ensures greater profitability and growth potential. Professional service management tools are crucial for growing service businesses. As a service business owner, it's never been more important to consider investing in automation solutions to maximize the efficiency of your workforce.
AIOps myths and how to avoid them Gartner coined the term AIOps in 2016 to refer to the combining of “big data and machine learning to automate IT operations processes, including event correlation, anomaly detection and causality determination.” In the five years since, AIOps has grown leaps and bounds — last year, AIOps was at the peak of the Gartner hype cycle.
