Operations | Monitoring | ITSM | DevOps | Cloud

The global COVID-19 pandemic crisis has proved to be a catalyst for change for organizations. Businesses have been spurred to continue investing more in IT budget to secure and support their remote workforce operations in spite of slow revenue growth due to the pandemic. According to a survey of more than 1,000 businesses by Spiceworks Ziff Davis, 76 percent of them plan on implementing long-term IT changes in their IT budget and 44 percent plan on accelerating their digital transformation plans.

Teams of all types use Netdata to monitor the health of their nodes with preconfigured alarms and real-time interactive visualizations, and when incidents happen, they troubleshoot issues with thousands of per-second metrics on Netdata Cloud. But based on the complexity of the team and the infrastructure they monitor, some parts of their incident management, such as pre-planned communication and escalation processes, or even automated remediation, need to happen outside of the Netdata ecosystem.