Operations | Monitoring | ITSM | DevOps | Cloud

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WWDC 2024: What IT admins need to know

From doubling down on privacy to tighter integration with the ecosystem, Apple announced major updates across its product line-up in its landmark WWDC 2024. Although debuting Apple Intelligence and introduction of Genmojis have rightfully made the headlines, today we’ll bring you up to speed on Apple’s announcements on device management and what it has in store for Apple admins.

Application performance management in Applications Manager

Application performance management (APM) is a practice that involves the process of managing, monitoring, measuring, and optimizing the performance and availability of software applications to meet expected levels of service. It involves constant tracking of how your application is performing at all times and helps you detect, diagnose, and resolve complex issues swiftly to ensure it runs effectively and efficiently to meet end-user expectations.

Five worthy reads: Hyperautomation revolution-Harnessing the power for business success in 2024

Five worthy reads is a regular column on five noteworthy items we’ve discovered while researching trending and timeless topics. This week we are exploring the concept of hyperautomation and its role in driving your business towards success. In today’s dynamic business landscape, organizations are witnessing a profound shift as they redefine their operational strategies.

Alert Intelligence - 11 Tips for Smarter Alert Management

Alert fatigue is the enemy of effective Incident Response. Traditional alert management systems generate a constant stream of notifications, making it difficult for IT operations teams to distinguish critical issues from noise. This leads to: These challenges demand a new approach. Alert intelligence. Alert Intelligence offers a sophisticated solution that leverages machine learning and advanced algorithms to transform alert management.

The Ultimate Guide to Mobile Employee Time Tracking Apps

Have you ever wondered how to keep track of your employees' work hours without drowning in paperwork? Mobile employee time tracking apps are here to help. These nifty tools let your team clock in and out, log their tasks, and even share their location-all from their phones. We're diving into everything you need to know about these apps. From critical features and the best options for 2024 to tips on choosing and implementing the right one for your business. Ready to get started? Let's go!

A Guide to Choosing the Right Identity and Access Management System for Your Business

Securing your business's data and managing user access is paramount. Identity and access management (IAM) systems are vital in this by ensuring that the right individuals access the right resources at the right times for the right reasons. With numerous IAM solutions available, choosing the right one for your business can be daunting. This guide will help you navigate through key considerations to make an informed decision.

AI Agent Assistance for Customer Support: Everything You Should Know

Bringing in Artificial Intelligence (AI) into customer support functions has become increasingly crucial. AI agent assistance represents a mix of human expertise and AI capabilities, aiming to enhance the quality and speed of customer service. It streamlines support operations while measurably improving customer experience by providing timely, accurate, and personalized assistance.

Harnessing the Power of Splunk APM Business Workflows in IT Service Intelligence

As an Observability Strategist at Splunk, I have the unique privilege of partnering with a diverse range of Splunk customers across various industries. This partnership offers me a deeper insight into their essential Observability use cases, how they are utilizing Splunk’s Observability solutions, and their specific needs to maximize both value and efficiency in their Observability practices.