Incident updates now threaded on Twitter
Automatic Twitter posts from Statuspage incident updates now link together into one Twitter thread. This update applies to Tweets that are posted automatically via the Statuspage Twitter integration.
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Statuspage
Incident updates now threaded on Twitter
Automatic Twitter posts from Statuspage incident updates now link together into one Twitter thread. This update applies to Tweets that are posted automatically via the Statuspage Twitter integration.
How to manage downtime incidents with Atlassian Statuspage
Watch this video for a quick introduction to StatusPage, how it can help you communicate with your users during downtime, and learn how to get started.
How to build a support team from the ground up
For a couple reasons, building a support team is pretty hard. It’s hard because there are no shortcuts to finding and training the right person. There are a lot more mediocre and poor support advocates out there than there are excellent ones. And the excellent ones are probably pretty happy where they are.
How DigitalOcean does incident management with Statuspage
DigitalOcean is a cloud infrastructure provider with users and data centers around the world. The DigitalOcean customer support team works to ensure its community of users have the right information about service upgrades at all times. Learn how they manage downtime and incident communication with Statuspage.
How Dropbox uses Statuspage to keep users out of the dark
Dropbox is a cloud file hosting company with more than 500 million users. The Dropbox team puts a lot of work into making sure its services are up and available around the clock. At the same time, they recognize that occasional interruptions to service are inevitable and leaving users is not acceptable. The Dropbox team uses Statuspage to keep users informed about downtime and incident communication.
Be kind during downtime: spread #HugOps love today (and every day)
Have you ever seen a tweet like this and wondered what it was? It’s #HugOps! We’re sending you some giant #HugOps today (and every day), and hope that after reading this you feel inspired to pass on some #HugOps, too.
AWS status: The complete guide to monitoring status on the web's largest cloud provider
If you’re hosting on AWS, you can expect some pretty excellent reliability and availability. If your service isn’t responding, it’s likely an issue with your own code. On the other hand, system outages do happen. They’re usually pretty minor. Sometimes they're not.
Manage incident notifications with alert toggling
Letting the right people know about incidents is an easier-said-than-done kind of task. Every incident is different and some notifications simply don’t need to land in everyone’s inbox. We’ve listened to a lot of customers who like the idea of posting an incident to their status page, but not having that incident sent as notifications to all their subscribers.
How to write a good status update
I’ve seen my share of terrible status updates. As Founder and CEO of a SaaS platform for database performance management, VividCortex, I know the power of a great status update to build or destroy trust. Unfortunately, I see more bad status updates than good ones.