ITSM Automation: Let Humans Be Humans
As ITSM thought leader and consultant Doug Tedder has said, “Automate the obvious.” So what’s obvious? We shouldn’t have to think very long…
Operations | Monitoring | ITSM | DevOps | Cloud
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Features, the forgotten feature of Puppet
When you write enough Puppet code, you will eventually find yourself in need of a Facter fact or Puppet resource type that doesn’t exist in Puppet itself. Then, if you’re like me, you go to the Puppet Forge and see if someone else has written what you need. Oftentimes, you find what you need, add a new module to your Puppetfile or module metadata, and move on with your life.
How Puppet provides cyber security resilience to customers
You only have to read regular news reports about the multiple outages across household names in banking and financial services, resulting in customers being unable to access their bank accounts, to know that cyber security resilience has never been more important and is on every organization’s radar. The threat of regulatory action, heavy fines, and the potential loss of banking licenses is very real.
Improve Your Automation and Reduce Toil
In the course of your day as an SRE, or DevOps, or SysAdmin, your knowledge and expertise are in high demand. You can’t do every task every person in your org needs from you without the help of comprehensive automation. Automation can be tricky. Some systems aren’t built with automation in mind, but assume that a human being will be there to keep an eye on things and fix errors on the fly, and we can’t be everywhere when there’s too much to do. Plus, you want to provide access to automation for the right folks and keep a record of when the tools were used.
The business of a platform organization: A look into ROI and metrics
A successful platform is normally measured by adoption and usage — important metrics to track to ensure you’re serving your internal customers. From a business perspective, though, you also need to show that your platform delivers a worthy return on the investment your organization makes to build, run, maintain and evolve it.
Using Process Mapping to target your automation efforts
In the Puppet Solutions Architect team we work closely with customers to examine existing processes and improve them through automation. We use a lightweight version of Event Storming that has proven to be very effective at reducing toil and applying automation effectively, and in this session, we will show you how you can use this technique yourself.
Build Connected Solutions with APIs at Scale
As we have seen, the world can change quickly. What you were working on yesterday may not be what you work on today. How do you adapt and be able to existentially flex, stay ahead, and deliver quickly. This session will look at how to do this by building composable solutions with APIs to integrate, connect, and automate various infrastructure operations. Leverage various cloud APIs to build high quality solutions through reusability and sharing for quicker time to delivery.
Splunk Events and Reporting
This session will detail Puppet's latest integration features with Splunk, which provided expanded Puppet event data to better manage your infrastructure from Splunk.
Eight Reasons Enterprise Automation is Vital to Cloud Strategy Success
The cloud and Electric Vehicles (EVs) have a lot in common. Both are modern, fast, and agile. Both are also in great demand. Every street seems to have an EV parked somewhere. It’s the same with the cloud, which is fast becoming the platform of choice to power enterprise applications. Whether it is public, private, or hybrid, the cloud offers flexibility, security, and low total cost of ownership.
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How to Automate the Handling of Suspicious User Behavior
We live in a technological society, and cyber attacks are on the rise. Much of this fraudulent activity is linked to malicious actors or gangs of cyber criminals who are trying to exploit anything they can get their hands on. By using tools like Cobalt Strike or customized alternatives, they attempt to penetrate an organization's defenses in order to gain leverage, exfiltrate PIIs, plant ransomware or CnC beacons, or perform other kinds of malicious acts.