We don’t need to tell you how important it is for vendors to communicate with their customers in ever engaging ways. We also don’t need to emphasize the criticality of understanding exactly what a potential customer is looking for when visiting your product website and presenting him with a range of choices from your services. But not every business can invest in a full-blown hundred (or so) member team to handle front-desk operations for their website.

Faultless websites, online stores or web apps simply don’t exist. Despite an exemplary infrastructure, duplicated systems and excellent mechanisms, something can always go wrong.We offer you a proven process that you can apply in a crisis situation – adapting it accordingly to your conditions, of course.

Frequent online shoppers, travel enthusiasts, parents seeking admissions for their wards, or the average online newsreader are all constantly plugged on to the Internet hoping to see the information they want updated on the respective websites. The only thing they can do is keep refreshing webpages and waiting for a change. Don’t you think that’s a waste of time and energy? You could instead be doing something more productive.