Operations | Monitoring | ITSM | DevOps | Cloud

Feature Friday #25: Unprivileged execution

Generally, cf-agent runs as a privileged user. But did you know that you can also run as an unprivileged user? A major benefit of running cf-agent unprivileged is the ability to prototype policies during development. However, attempting to execute cf-agent as an unprivileged user without proper configuration will result in errors.

Incident Communication Best Practices - 6 Tips To Improve Incident Communication

If there’s one thing for certain – you can expect IT incidents in 2024. These could be cybersecurity incidents, system outages, or even just degraded performance. Despite the severity, even mild degraded performance can affect your users negatively. Maintenance without proper communication can decrease your reliability. Moreover, outages are costly.

Rancher Live: The nuts and bolts of platform engineering

Is platform engineering just another fancy word for DevOps? If you've ever wondered this, you're not alone! In this Rancher Live episode, Divya Mohan will host Colin Griffin, co-chair of the CNCF Platforms Working Group, to deconstruct the newest buzzword in town. Together, they will also be delving into some of the artefacts from the Working Group - namely, the Platform Engineering Maturity Model and the Platforms Whitepaper - to understand how to measure the value of the practice effectively.

Trends in AI: RAFT and the Worlds First Network Language Model

In this video Product Marketing Evangelist John Capobianco explores retrieval augmented fine tuning and the world's first network language model (NML) fine-tuned by Selector AI! We will cover the evolution of operations as well as various inflection points in technology including artificial intelligence. Then we will deep dive into how, and why, techniques likes RAG and Fine Tuning augment human operations dealing with data at scale and complexity never seen before.

How to Get Started with a Security Data Lake

Modern SecOps teams use Security Information and Event Management (SIEM) software to aggregate security logs, detect anomalies, hunt for threats, and enable rapid incident response. While SIEMs enable accurate, near real-time detection of threats, today's SIEM solutions were never designed to handle the volume of security data organizations generate daily. As daily log ingestion grows, so do the costs of data management.

The Essential Guide to Business Process Mapping

With the range of disparate personalities and ways of thinking on your team, how do you get everyone to see something the same way? Moreover, how do you get your whole team to actually perform a task or a process in the same way, every time? Business process maps are a framework intended to do just that: layout a process graphically so that everyone has the same vision of it and can perform it the same way.

What is a Customer Portal and Why It's Essential for Your Business

Effectively, a customer portal is an online platform, usually a website or an application that allows your customers to access your services through the internet. With the help of a customer portal, they may be able to log into their account, see relevant information such policies and invoices, review past deliveries and orders, and adjust options to make your service suit their needs better.