Operations | Monitoring | ITSM | DevOps | Cloud

The job of a financial planning and analysis (FP&A) professional is to oversee the building of financial models, track budgets, and partner with stakeholders across their organization to make better decisions. For FP&A professionals in charge of partnering with engineering and product organizations, this means understanding how investments in innovation, from software purchases to headcount, are driving business outcomes. Like any team in an organization, this comes with its own unique set of challenges.

With the Grafana 9.0 release, we rolled out the new and improved Grafana Alerting experience, which is now the default alerting system across all of our products. Along with introducing significant improvements to Grafana Alerting based on community feedback and more robust alerting documentation to guide our users, we also created easy-to-follow video tutorials to help you get started with creating alerts.

The past few years have led to a significant increase in customer demands, and customer service agents are feeling the pressure. According to a recent Zendesk CX Trends report, 68% of agents report feeling overwhelmed. Here at PagerDuty, we believe that happier customer service agents lead to more positive customer interactions and stronger relationships with your brand.

We’ve got exciting news: The Forrester Wave™: End-User Experience Management, Q3 2022 report has been released – and Nexthink has been named a leader in End-User Experience Management! In case you’re unfamiliar, this report provides a comprehensive evaluation of the nine most significant end-user experience management (EUEM) providers by one of the world’s leading research and advisory firms.

To find out, we pulled ratings from G2 and Capterra for 90+ products across 12 different software categories. The result is this guide full of comparison charts, highlighting how individual products stack up against one another in terms of overall satisfaction, usability, and quality of support. The hope is these charts provide MSPs with a helpful starting point for researching their many (and growing) options.

A recent news report shows the federal government is struggling significantly more than the private sector when recruiting new employees. Axios reporter Emily Peck writes: “While the number of private-sector jobs surpassed its pre-pandemic level, there are 664,000 fewer people employed in the public sector, according to the government jobs report released .” Peck speculates this disparity can be attributed to the inflexibility of government work.

With 2021 seeing 5.1 billion records breached and an annual increase in attacks at 11%, the risk of security incidents is only getting greater every year. And when an attack hits, the cost to recover, which includes fines, penalties, legal fees, and much more, are also great. To help minimize the scope of financial damage, many organizations turn to cyber insurance. Albeit a relatively new branch of insurance, demand is already huge and ever increasing.