Operations | Monitoring | ITSM | DevOps | Cloud

Predicting consumer demand and ensuring you have the resources to support that is key to the success of any organization. The same is true for IT, and this is where ITIL demand management comes in. Demand management is an ITIL process that interfaces with multiple processes and manages expectations on both customer and service provider ends. Let’s explore the demand management process, what it entails, and what good demand management looks like.

The health of your systems and applications is fundamental for your organization’s infrastructure. Monitoring them indicates if there are any issues that need to be handled before they become serious and affect your customers. This is why companies often use a plethora of monitoring tools that can spot any irregularities as early as possible. Icinga allows you to monitor a lot of different metrics throughout your ecosystem, with various plugins that are ready-to-use.

In this blog, Divesh Gupta, VP of New Technology & Sales Operations at Console Connect, and Co-Chair of MEF’s Test & Certification Committee, shares his insights on the work Console Connect is doing behind-the-scenes to extend our automation capabilities to the network edge. Service providers across the world now find themselves at different stages of their automation journey.

Automated equipment management software can do multiple equipment management tasks with or without human intervention. Equipment management software is helpful to lots of organizations and their managers, especially maintenance managers as they must keep track of assets and their performance, maintenance, and lifecycle as well.

Since we were first parachuted into distributed work in 2020, most companies have now adopted a sustained hybrid workplace. According to a recent Gallup survey, there’s no reason to expect this to change anytime soon. Meanwhile, the last couple of years have simultaneously seen an explosion in the use of SaaS. In fact, 2020 was the first year in which the cloud market became larger than the non-cloud market, and SaaS was the leading cause of this.

A website's performance can be measured using metrics. Metrics provide information on what is working, what is not, and where improvements are needed. Unlike numbers, spreadsheets, or data, it isn't as complicated or as time-consuming to use. For observability in marketing, website metrics that measure user engagement are vital. By analyzing metrics, the marketing department will be able to determine what web pages are not providing the company with value.

PostgreSQL is the most powerful and versatile SQL database available today. There is a problem that comes with this level of power and versatility. How do the developers of PostgreSQL fine-tune the default configuration for everyone? Well, they can't do it. The issue is that each database differs not only in design but also in needs. Some systems are used to store massive amounts of data that are rarely searched.