The struggles of actually applying incident theory
Chris explains his thoughts on the theory of learning from incidents, and why work needs to be done to close the gap and help folks actually trying to get their job done.
Knowing what issues to hit the snooze button on, or drop everything and push a hotfix for is a common developer dilemma. Similarly to what was discussed in Sleep More; Triage Faster with Sentry, we’ve been collecting and iterating on customer feedback for ways to reduce issue noise and surface high-priority issues faster.
This short tutorial demonstrates how you can work on data stored on your own infrastructure or in hybrid cloud CI/CD environments using CircleCI’s shared workspaces functionality — without having to configure VPNs, SSH tunnels, or other additional infrastructure.