APM Security View #datadog #shorts
#ownership #reliability #performance #apm #devops #devsecops #applicationsecurity #microservicesarchitecture #vulnerability #observability #cloudcomputing
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The Place Where Modern Operations & Technology Come Together
How AI-Powered Helpdesks Are Changing Customer Support
Customer support is an integral part of any business, and providing top-notch service can make or break your reputation. In today’s fast-paced digital landscape, customers demand quicker and more efficient solutions to their problems. This is where Generative AI-assisted helpdesks come into play, revolutionizing customer support as we know it. In this blog, we’ll explore the importance of transforming customer support and the myriad benefits of implementing Generative AI in this context.
The Future of Customer Experience: Elevating Personalization through MSPs in 2030
Does the future of business success depend on the customer experience? As technology advances customer expectations toward increased personalization, how crucial is the role of MSPs in reshaping these interactions by 2030? Does the compass of customer experience recalibrate with advancing technology? Looking ahead to 2030, is the landscape of customer experience undergoing a transformative shift, establishing a new benchmark that goes beyond meeting expectations to surpassing them?
Trimming Operational Costs: Unveiling Mattermost's Cross-Cluster Migration
When it comes to managing infrastructure resources, striking a balance between rightsizing and cost optimization is crucial. Our cloud infrastructure at Mattermost runs on multiple Kubernetes clusters, RDS clusters, and S3 buckets, all isolated from each other for enhanced security and performance.
A Bright New Era in Developer Troubleshooting with Lumigo and OpenTelemetry
At Lumigo, building developer-first tools has always been at the forefront of our approach to troubleshooting and debugging. As developers ourselves, we have experienced firsthand the frustration and intricacies of sifting through logs looking for answers. We’ve also felt the pressure of the clock ticking, with production issues waiting to be resolved and the need for timely answers to surfaced application issues.
Struggling to link #github and #jira?
🎥 Check out this clip from Ken's YouTube video where he demystifies the process of integrating Jira & GitHub, making it a breeze for both cloud and self-managed setups. From simplified code reviews to GitHub web links & the Git Roll Up tab, this integration can help streamline your project management and development processes, making collaboration more efficient than ever! 👍
Sharing #code through the #CLI #shorts
🧩 Patching up code can be a real puzzle. But what if we told you there's a new, smarter way to do it? 🤓 🌥️ Say hello to Cloud Patches! Just use 'gk patch create', name your patch, select your changes, and share the URL. It's that simple! 🔗
Navigating Engineering Tradeoffs
In part 1 of this 2 part blog we looked at some common engineering tradeoffs. But how might someone navigate these tradeoffs and build a model that works for their product? Here are some core concepts that can help along the way.
Three Predictions for Supply Chain Operations in 2024
The holiday season is here and it’s time for everyone’s favorite guessing game: predictions for next year. It’s an interesting one this year because there are a lot of dynamics to consider, and trying to dial in on just a few is a slight to many other topics. Geopolitics, regional economic recessions — these are covered in a wide variety of industry publications, and I’ll yield the floor to them this year.
Better Incidents Winter Bonfire: Inside On-Call
Engineers are bombarded with pages left and right. There's uncertainty about how to escalate. A constant blur exists between what's urgent and what can wait. This never-ending ping-pong game takes a toll. Burnout creeps in, and your engineering culture has taken a nose dive before you know it.