Operations | Monitoring | ITSM | DevOps | Cloud

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Improving MSP Incident Alert Management

Improving MSP Incident Alert ManagementAs the big game approaches this Sunday, I’ve been thinking about the NFL’s introduction of instant replay and how it makes the league much more enjoyable! Whether you’re rooting for the Patriots led by Tom Brady … or the Rams, you can’t deny that instant replay makes every Super Bowl much more efficient and adds more clarity to the game.

5 Security Best Practices for Network Devices

It’s a sad but common truth that not all network devices are built with security in mind. Some ship with default credentials like admin / admin, with SNMP set to public, or with operating systems that haven’t been updated in years. As with any other device, it’s important to practice good hygiene when managing network devices. Good hygiene means things like keeping firmware up to date, changing credentials away from the defaults, and refreshing end-of-life hardware and software.

The 4 Requirements of a Better Digital Experience

Better employee experience drives better business outcomes1. The result? Technology is no longer the driving force of IT — instead, the end-users’ digital experience is the key to unlocking business value and driving ROI. The challenge? Mending the gap between traditional metric-based monitoring and the need for real-time, contextual data about the end-user experience. Here’s how to get started.

How to Configure a Multicast Linux Network

In a world where consumer-level computing technology has been largely dominated by Windows, many users remain unaware of the need for administrators to configure and maintain network hardware and environments based on the Linux operating system. But Linux in its various distributions and the Unix operating system from which they derive have for decades provided the backbone for the core systems that make consumer-level computing and indeed many aspects of daily life possible.

Welcome to our new community platform

Our community is more than just helping with questions, sharing experiences and tailoring monitoring together. We’ve grown so much in the past 10 years that we always seek to improve the conversation. You’ve seen our many Icinga Camps, keep following our social media channels, engage with developers on GitHub, read our blog … one thing is gladly missed: Our very own discussion platform which combines a forum with a mailing list and also enables quick chats known from IRC channels.

Migrating AngularJS to React and Keeping it Sane

Back in the days of the wild wild web (www) and post JQuery era, one web framework stood above all others: AngularJS. A “ring to rule them all”, AngularJS consolidated quite a few micro-frameworks and provided many extensibility points of expansion if needed. Over time though, many performance and architectural questions began to arise, to the point of no return – when the guys @Google decided to migrate from AngularJS to Angular (a poor naming decision).

PHP Error Log Guide: Configuration And Use Cases

When developing PHP applications, error logs are under-used because of their apparent complexity. PHP error logs are helpful, especially when configured and used properly. While there are advanced tricks to truly squeeze every last drop of utility out of error logs, this article will cover the basics of configuration and the most common use cases so you can get up and running quickly.

Minimalism in business

Even after being in business for 9 years, I still wanted to keep everything: every email, every note, every design draft or mockup — all the small things that helped Monitive evolve into what it is today. Storage is not an issue these days, and by the looks of where technology is headed, that trend will not change anytime soon. There’s just one catch.

Why ITOps still suffers from alert fatigue

It takes a lot of time, effort and money to configure centralized monitoring. Making it all the more frustrating that those carefully crafted alerts will probably just end up being ignored. So why has the whole of ITOps collectively decided to banish your monitoring alerts to their junk folders? The simple answer: alert fatigue.