In today’s always-on digital world, business stakeholders and technical responders across the enterprise must understand the health of their digital services at all times so they can take action immediately when disruptions happen. Yet with operational complexity increasing by 3x per responder on average over the past three years, it’s becoming increasingly difficult for teams to make sense of data and surface meaningful insights to improve digital operations.

Today, PagerDuty is pleased to announce our long-awaited solution for making on-call life better: PagerDuty Vacations. PagerDuty Vacations is a revolutionary new approach to managing team health and incentivizing engineers to join on-call rotations. For people on an on-call rotation, life can be incredibly stressful. Being woken up in the middle of the night, interruptions during family dinners, and canceled weekend plans are just a few of the common ways that being on call can lead to burnout.

On-call shadowing is an essential practice at PagerDuty. For a new engineer, a shadowing period serves as a kinder, smoother ramp-up to going on-call, with none of the stress or responsibility for diagnosing and fixing the issue. When we configure shadowing in PagerDuty, our goal is to simulate the process and actions of going on call as precisely as we can while making sure that actions of the “Shadow User” do not affect the primary engineer who is actually on call.

We’ve heard it time and again: Digital transformation is happening across all industries and business is booming. Decades-old companies are migrating to the cloud, deploying new mobile features regularly, and adopting new technologies at dizzying rates, all in the name of increasing revenue.