“The way we work has changed forever.” Those are words that our CEO Jennifer Tejada used in her interview with Yahoo Finance a couple of weeks ago. Those words made me stop and think about how much of our customers’ daily work has changed irreversibly. Working from home has changed from a luxury to a necessity, so how do folks in the IT world adapt to this change?
At times like these when the world has been forced to adapt and go almost entirely digital, it’s imperative that our systems and platforms stay up and operational—all the times. We are going to great lengths to make sure that the hardware and software in our application stacks are reliable and responsive. Hardware is set up to have redundant backups and new code is tested and reviewed to make sure it doesn’t introduce any bugs into the system.
G2, the largest software marketplace and review platform, recently announced the 2020 winners of its annual Best Software Awards, which recognizes 100 companies globally—and PagerDuty is thrilled to be named the leader in the Best Incident Management category.
An always-on world requires a proactive and preventative approach to managing your digital operations. PagerDuty is proud to announce our latest release, which helps streamline remote remediation by providing an at-a-glance overview of your system’s health. While we’re known for on-call management and incident response, PagerDuty does much more, including providing visibility into the business impact of an incident.
Seemingly simple digital moments, like checking into a flight, trigger a complex technical flow of events under the IT covers. A simple swipe or click relies on a complex IT ecosystem made up of millions of lines of code, spanning multiple software applications, hybrid and multi-cloud technologies, state-of-the-art IT infrastructure, security apps, and more.
For many of us, “working” is incredibly difficult right now. That’s true at the organizational level, where maintaining business continuity and accounting for changes in customer needs are even more critical. But it’s also true at the individual level, where the sudden shift to working from home has jolted us all into working in new ways, and made virtual collaboration an essential part of each workday.
Across Asia Pacific, “Real-Time Retail” and e-commerce have never been more essential to meet the expectations of always-on, connected customers than it is today. To be successful, e-retailers need to ensure high availability and functionality across complex, interconnected services such as payment gateways, inventory and order management, and website and mobile apps.
Coronavirus has been a shock to the system for many IT organizations that are traditionally accustomed to working together in person. When you’re in an office, you can often use informal methods of communication—like swinging by someone’s desk, calling them on their office extension, or even imparting critical information when you run into them in the company cafeteria.
A Network Operations Center (NOC) is a location from which IT support technicians can supervise, monitor, and maintain client networks and infrastructure. Because they act as a central nervous system for many organizations, NOCs are typically located in a central physical location. The global coronavirus (COVID-19) pandemic is an unprecedented situation that is creating new challenges for everyone—and that includes NOCs.
COVID-19 is forcing many teams into crisis mode, as they rush to meet customer and employee needs in our new socially distanced reality. Organizations with experienced crisis management teams are urgently adding capacity and adapting to distributed working models. And those who haven’t built crisis response teams before are grappling with how to rapidly train employees and get access to the right tools.
